Administrator

Administrator

Solihull

£26K

Permanent

Our client is one of the largest Fleet Services companies in the world. As a global business, they offer a fully outsourced, end-to-end finance lease, vehicle management and electric vehicle solution. Due to the continues growth within the company, they are looking for an Administrator to join the team in Birmingham.

•Responsibility for ‘Vehicles off Road (VOR)’ progression and updates.

•Progress chases effectively to make sure the status of vehicles and assets is clear, escalating concerns to Team Leader and / or technical colleagues as appropriate.

•Take opportunities to reduce the time a vehicle or asset is ‘off road’ through appropriate challenge to vendor and considering options.

•Identify trends and escalate network performance concerns to Vendor Management.

•Enter clear, concise (or detailed when required) notes are entered whenever necessary to avoid any ambiguity around authorisation, work progress, and instructions given.

•Communicate to vehicle and commercial manufacturers regarding parts availability.

•Communicate VOR updates to stakeholders and the business.

•Chase customer authorisations when needed.

•Requesting and organising roadside assistance for drivers when needed.

•Proactive and effective diary, task, activity, and action point management.

Education and/or Training:

•A good general level of education is required.

•Must be adept in the use of a PC, internet, and email and able to grasp new software applications easily and quickly.

•Able to use Microsoft Word, Excel, and Outlook to an intermediate level.

•General knowledge of vehicles and equipment managed, regulatory requirements and garage operating procedures advantageous.

Relevant Work Experience:

•Experience of working within a similar role.

•Experience working with Epyx 1-Link is advantageous.

•Experience of working within a pressurised environment, with the ability to remain calm, empathetic, and professional in difficult situations.

•Comfortable working to targets and deadlines.

•Experience in the motor industry is desirable, but not essential.

Communicating & Influencing Skills:

•Strong verbal and written communication skills.

•Strong interpersonal and customer service skills.

•Ability to express information and ideas in a clear and organized manner.

•Gathers, clarifies, and applies information to provide timely and effective responses to the needs of both internal and external customers.

•Takes personal responsibility for customer satisfaction and loyalty.

•Works independently or with others within own area or department to achieve team goals.

•Offers support to other team members; follows through on commitments.

•Applies emotional intelligence in responses and reactions.

•Demonstrates consistency between words and actions.

•Listens openly and carefully to others’ ideas and suggestions; respects opposing points of view

•Consistently earns trust, loyalty, and respect of others.

•Ensuring VOR downtime is kept to a minimum and within any agreed customer SLA’s.

•Following processes and communicating to required stakeholders in a timely manner and to agreed SLA’s where appropriate.

•Maintain individual KPIs (Key Performance Indicators).

•Escalates concerns in a timely manner.

•Keeps well documented notes in the system to aid with understanding of job progress.

Omega Resource Group is acting as an Employment Agency in relation to this vacancy.