Administrator

Fortus Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the industry.

We supply candidates from executive to operative level and are currently working with a contractor who are looking for Administrator in Sittingbourne.

The primary responsibility of this role is working as part of a team in a call centre environment assisting the operational team to deliver a quality service to all clients including Housing Associations and Local Authorities and their residents.

You must be IT Literate.

Key Tasks / Activities / Responsibilities

• Answering calls to tenants in relation to repair works and dealing with queries in an effective manner.
• Answering the phone
• Using company systems to process orders adequately in order to invoice clients.
• Updating the system with all interactions with residents
• Processing supervisory or trade reports to determine action required to resolve repairs.
• Resolution of minor complaints at call level.
• Maintain logs and monitor variation request.
• Maintain and action emails from contract mailboxes.
• Answering payment queries of both sub contract and client.
• Working with Supervisors and trades people to organise and schedule work.
• Ordering equipment needed for the operatives job.
• Keeping all activity logged and up-to-date in an accurate manner.
• Liaising with staff at customer sites keeping them up-to-date with progress information.
• Follow and support policies, procedures, initiatives and work instructions related to sustainability improvement and environmental compliance.

Key Knowledge

• IT Literate
• Customer Service
• Maintenance sector terminology

Benefits

• 31 days annual leave which increases with length of service (including bank holidays)
• Pension
• Perkbox rewards
• Long service rewards
• Volunteering