Address
Form of work
Salary Administrator
£15.48 per hour UMB
12 month contract
Monday - Friday
9am - 5:30pm
Remote working with site visits EH33 1RD
Who are we?
Our client supports companies on their journey to digital transformation. They deliver digital technology to some of the world's greatest organisations. They deliver full lifecycle maintenance services and on-site technical expertise covering a wide array of technology from workplace to network infrastructure and everything in between. They put productivity, operational efficiency, customer excellence and quality at the heart of everything they do. Their technology enabled mobilised teams provide high quality, scalable expertise and support across a wide range of customers the UK. They are a company where people matter. They are diverse, flexible and open.
We are looking to recruit an Administrator for our growing team that will provide effective and efficient support to our clients.
Who are we?
Our client supports companies on their journey to digital transformation. They deliver digital technology to some of the world's greatest organisations. They deliver full lifecycle maintenance services and on-site technical expertise covering a wide array of technology from workplace to network infrastructure and everything in between. They put productivity, operational efficiency, customer excellence and quality at the heart of everything they do. Their technology enabled mobilised teams provide high quality, scalable expertise and support across a wide range of customers the UK. They are a company where people matter. They are diverse, flexible and open.
Your responsibilities
Management of mobile device asset inventory. Working in Excel and Inventox, processing device ownership changes, lost devices, returned devices etc.
Monitoring of central mailbox, responding to user queriers
Processing device return requests using ServiceNow, working with RDC to facilitate the return of the devices
Validating new device requests in ServiceNow and approving rejecting the requests
Have an understanding of how to manage BAU break-fix requests (Swap service) in order to provide BAU cover during holiday periods
Liaising with customers
Working with engineers and technical partners, scheduling their days
Contacting end users to schedule it on their end as well
Handling incoming calls
Managing incidents, requests and resolving issues
You as the candidate
Able to multitask and prioritise workload
Excellent communication skills
Excellent customer service skills
Basic knowledge of Microsoft Office - particularly Outlook and basic Excel skills
Attention to detail and accuracy
Good Interpersonal skills - able to build rapport with immediate teams but likewise able to pick up the phone to Engineers/Resource Managers
Someone who is proactive and also able to deal with the demands of a busy role at times
Element of problem solving skills- Able to learn new systems
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
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