Administrator

Job Title: Administrator
Location: Walsall, West Midlands
Compensation: £23,000 - £25,000 DOE + Benefits
Role Type: Full time / Permanent
Role ID: SF56104

At Babcock we're working to create a safe and secure world, together, and if you join us, you can play your part as a Contract Support Administrator at our Walsall site.

The role
As a Administrator, you'll have a role that's out of the ordinary. You'll manage all Customer Contract activities in order to achieve Excellence in Customer Satisfaction.

Day to day, you'll greet customers when dropping vehicles to site and handing back vehicles, provide service desk telephone support taking enquiries from customers, booking in maintenance, service and repairs for vehicles. You'll also be responsible for raising tasks on our inhouse systems and ordering parts from suppliers.

• Develop Customer Relationships through Service Excellence
• Attend all meetings, both internal and external to meet the demands of the role
• Liaise with all internal stakeholders instilling a clear perspective on requirements to fulfil our Contractual obligations and achieve Customer delivery targets
• Deal effectively with all Customer concerns
• Creation and submission of Management Information and reports

This is a full-time role based on site at Walsall working 37.5 hours per week Monday to Friday, with an early finish on Fridays.

Essential experience of the Administrator:

• Experience in a similar administration role
• Experience in providing excellent customer service and building rapport
• Ability to develop and maintain good internal and external relationships
• Driving licence is desirable as there may be a requirement to drive vehicles around our site

Qualifications for the Administrator:

• We value difference and we don't have a fixed idea when it comes to background or education, provided you can show the required level of experience and willingness to learn then we would like to hear from you.

The successful candidate must be able to achieve SC/NVVP1 security clearance for this role.

Our Benefits

• Generous holiday allowance
• Contributory Pension scheme, with life assurance
• Employee share scheme
• Employee shopping savings portal
• Payment of Professional Fees
• Reservists in the armed forces receive 10-days special paid leave
• Holiday Trading is a benefit that allows most employees to buy additional leave or to sell up to one working week of annual leave from their annual entitlement
• 'Be Kind Day' enables employees to take one working day's paid leave a year (or equivalent hours) to undertake volunteering work with their chosen organisation or registered charity

Babcock International

For over a century Babcock International have helped to defend nations, protect communities, and build a better world. To continue, we must adapt, advance and be a sustainable business with a shared goal.

If you have a disability or need any reasonable adjustments during the application and selection stages, please let us know. We're committed to building an inclusive culture where everyone's free to thrive. We are happy to talk about flexible working - please ask about alternative patterns of work at interview.

Proud member of the Disability Confident employer scheme