Administrator

We are currently recruiting for an experienced Administrator, who can offer our client effective and efficient administrative support.

This fixed term contract is for an 11 month period, 30 hours per week, and is fully remote, and a laptop is supplied.

Duties:

• Maintain structured paper and electronic auditable records for all documentation related to the project processes.
• Administering Growth Programme registration forms including liaising with clients via email and telephone throughout the process; progressing registration through the internal review process and liaising with the team of Business Advisers and GP Manager over the registration process.
• Assist with the business support helpline (phone and email) and provide an initial triage service, responding directly for certain categories of enquiries with defined support responses and brokering to other internal departments for in-depth support. Promptly dealing and recording business issues and enquiries.
• Coordinate and ensure that clients are booked onto Masterclasses/workshops/events as requested, updating all systems, and assisting with the collecting of information prior to and afterwards with the collation of feedback.
• Always updating the customer relationship management (CRM) system as appropriate.
• Assist the team as required by liaising with potential clients to progress the return of required forms and collation of outcomes and overall feedback.
• Support the Programme Manager and Business Advisers in the preparation, delivery and attendance of Growth Programme and general BBF events as requested.
• Record and write up minutes of internal meetings and, when required, at Steering Group meetings.
• Assist with the analysis of data.
• Carry out regular and ongoing audits of paper and electronic records on the MS Dynamics database to ensure accurate and compliant records are maintained. Follow up with members of the team where client records are incomplete.
• Support the team with the arrangement of meetings.
• Undertake other administrative support duties as reasonably required by the Growth Programme Manager.

Skills Required:

• Previous Administration experience essential (minimum 2 years)
• Confident and effective Communication skills
• Excellent telephone manner
• Proven numeracy skills
• Excellent MS Office skills
• A keen interest in business and economic development (desirable)
• Experience of maintaining and implementing Administrative systems
• Effective time management skills
• Ability to work on own initiative.