Building Manager

Position: Building Manager

Location: Site Based - Queens Park, Team Valley, Gateshead
Status: Permanent

Role Overview: As the Building Manager, you will be responsible for delivering high standards of customer service, health and safety management, and facilities management across our portfolio.

You will be primarily based at the client's HQ building, but also overseeing the management of an adjacent light industrial building and a recently refurbished multi-tenant office building.

This role involves ensuring the smooth operation and satisfaction of tenants and clients, while maintaining high property management standards.

The role pays £35,000, plus 26 days annual leave, a great company pension and fantastic promotion/career development opportunities

Key Responsibilities:

• Manage building amenities professionally to meet occupiers’ and clients’ satisfaction.
• Provide information, advice, and guidance to contractors, tenants, their staff, and visitors.
• Handle incoming calls and emails, ensuring messages are addressed appropriately.
• Assist tenants in resolving issues through helpdesk inquiries and urgent maintenance calls and notify relevant personnel of any security concerns or incidents.
• Delegate tasks to the onsite Facilities Coordinator.
• Support and promote ESG tenant engagement activities and events.
• Conduct contractor site inductions and maintain documentation.
• Lead contractor meetings and manage performance through site audits and KPIs.
• Coordinate onsite contractors and manage high-risk works via our electronic permit to work system.
• Maintain awareness of building projects and events to support tenants optimally.
• Conduct daily walkthroughs to ensure cleanliness, safety, and operational property systems.
• Ensure compliance with health and safety regulations, including emergency procedures and drills.
• Communicate Fire Risk Assessments and H&S Reports to tenants and clients.
• Monitor property service charge expenditure and identify potential service efficiencies.
• Assist with Property Service Charge Budgets and Reconciliation.
• Report regularly on operational matters.

Professional Experience:

• Minimum of 5 years’ experience in facilities management with a comprehensive understanding of Managing Agent responsibilities.
• At least 2 years’ experience in a self-managed, front-of-house, or customer service role, with exposure to Facilities Management services.
• Experience in providing FM services across a diverse portfolio.
• Understanding of ESG and sustainable building initiatives.
• Experience in property community engagement, event management, and placemaking.
• Strong contract management skills with experience in formal performance management systems.
• Knowledge and experience of all soft services aspects of facilities management.
• Understanding of hard services in the facilities environment and ability to articulate issues clearly.
• Experience with ‘smart’ building technology.
• Awareness training in fire risk, water hygiene management, working at height, and major incidents.
• Direct management experience, including appraisals and other management activities.
• Ability to raise work permits and manage them to completion using web/app-based software.
• Proficiency in contractor monitoring and reviewing contractor RAMS via app-based software.
• Exhibit enthusiasm, passion, and a commitment to exceptional customer service.

Qualifications/Personal Skills:

Relevant skills and qualifications for effective facilities management service delivery.

IOSH Managing Safely qualification essential.

NEBOSH Qualification desirable.

Membership of IWFM desirable.

Professional and supportive communication at all levels.

Flexible, adaptable, and cooperative attitude.

Self-starter with initiative and self-motivation.

Interest in business and commercial division development.

Good management skills and ability to motivate staff.

High standard of English grammar and spelling, with pride in presentation.