Administrator

We are working with a well established debt management company based in Lamport, Northants, they have a requirement for a permanent Office Administrator to undertake responsibility for a variety of Administration duties supporting the Team Manager in an existing team of 7. This is a varied, busy role and requires candidates with previous experience in a similar role. Due to the rural location of this role it is essential you have your own transport.
The Role
Always ensure the fair treatment of customers
Ensure compliance with Data Protection legislation
Ensure personal compliance with the applicable Conduct rules
Fully comply with all company processes and procedures
In carrying out the main accountabilities of the role ensure that all regulatory and statutory standards are met
Liaise with and support the Team Managers and Senior Managers.
Other ad-hoc duties as required by your Line Manager
Ensure Complaints are managed in accordance with the process and requirements, where applicable
Load client instructions onto in-house CRM system
Manage day to day client queries
To check, quality control, amend, reject reports to Clients
Ensure all reports satisfy the terms of SLAs
The Candidate
IT Literate
- Attention to detail is essential
Professional and empathetic manner
Very strong verbal and written communication skills as there will be phone work involved
Experience working with confidential information
Able to manage and prioritise your own workload
This is a permanent office based role, the working hours will be 8.30am to 5pm Monday to Friday, our client offers a competitive salary and benefits package, which includes free on-site parking and fabulous views from the office of the Northamptonshire countryside.