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SalaryWe are seeking a motivated individual to join the Enhanced Primary Care ADHD Mental Health service. We will consider part or full-time/ school hours and remote working however our registered office is based in Hemel and candidates will need to attend training and meetings in Hemel.
The successful candidate will be responsible for providing first class admin support. Tasks will include, but not be limited to:
- Appointment booking – arranging assessments for and on behalf of clinicians.
- Confident use of all Microsoft packages, especially Word/Excel and Outlook, as well as possessing a high level of computer literacy to enable you to learn and understand the various systems used by HertsOne, previous use of the clinical system Emis is useful.
- Correspondence – you will have the ability to produce letters and reports to the highest standard. Medical terminology would be advantageous, however onsite training will be available.
This is a very fast-paced environment; therefore, the desired candidate should have the ability to work well under pressure, manage and prioritise their own workload, have excellent communication skills and work as a team player.
The role will also cover:
- Confirmation of service user bookings and complete all postal tasks where necessary
- You will be a first point of contact for the service user or carer / relative, establishing the nature of the enquiry
- Answer incoming telephone calls and direct them to appropriate clinician/practitioner within the service
- Email confidential documents to service user/ carer and GP
- File and store forms and paperwork in relevant files on the clinical system/ shared drive
- Provide annual leave cover for colleagues.
