Administrator (Russian Speaking)

Cleaning Express Limited, an award-winning cleaning company is looking for a Russian Speaking Administrator to join our Customer Services team in London!

If you re fluent in Russian with excellent telephone manners, we would love to hear from you.

Russian Speaking Administrator

London, SE18

Full time (Monday- Friday 9am- 5pm (1hr lunch), occasional Saturdays 10am- 2pm)

Permanent Position

Salary from £29,000 per annum dependent on experience

Please Note: Applicants must be authorised to work in the UK

Cleaning Express offers professional cleaning services for domestic and commercial clients in London, with a team of experienced cleaners providing both one-off and regular cleaning solutions.

Since its inception, Cleaning Express has emphasised the importance of safety by assembling a team of skilled support and administration staff, along with knowledgeable advisors in Health & Safety to ensure a secure environment for everyone involved. Our multicultural office team fosters a supportive environment, offering perks like free fruit, sweets, and Friday lunches!

About the Administrator role:

You will work as part of the Customer Service Team, reporting to the Customer Service Manager.

You will need to communicate in Russian in the office

Your duties will include:

Organising replacements to cover cleaners sickness and holidays

Taking bookings via phone or email.

Communicating to customers clearly and concisely.

Finding smart solutions to the problems as they arise

Answering email and phone queries

Raising customer invoices.

Assigning jobs to suitable cleaning staff

Following up with clients regarding payments and customer satisfaction.

Dealing with customer complaints

Full training will be provided for the right candidate.

Skills required:

You would need to be able to communicate at ease by phone/email/SMS in both English and Russian and enjoy busy, multi-tasking environment.

Productive, organised and careful.

Good telephone manner.

Good attention to detail and organisation skills.

Competent with email and Microsoft Office (Word & Excel).

Good typing speed in English, min 35wpm.

Self-motivated and pro-active individual.

Another Eastern European language is an advantage.

This role would suit someone living in Southeast London or East London.

How to apply for the Administrator (Russian Speaking) role:

If you have the skills and experience required for this Administrator (Russian Speaking) role, click apply today and check your inbox for an email providing more information on how to tailor your application or provide any other supporting documents.

You must be eligible to work in the UK.

Other suitable skills and experience includes Customer Service Administrator, Customer Service Representative, Customer Support, Client Services, Customer Service Executive, Customer Assistant, Customer Aid, Customer Service Telephone Consultant, Customer Services Executive, Telephone Customer Service Representative, Customer Advisor, Telephone Customer Support