Administrator

Change Grow Live are a charity dedicated to the belief that we can make a difference to our Service Users lives, offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options .  

 

Our core values are ‘Be open, be compassionate and be bold’ and our team members apply these daily to achieve our mission of helping people change the direction of their lives, grow as individuals, and live life to its full potential.  

 

We have an exciting opportunity for an Administrat or to join our busy Sunderland   Service. Wear Recovery is an integrated drug and alcohol treatment service and provides access to a range of interventions and treatment options for adults experiencing problems with drugs and/or alcohol, promoting a focus on recovery and independence.

 

Our Administrator team here at Change Grow Live play an integral part in supporting the team in our mission , proving administrative and clerical support to our teams enabling them to focus on delivering our services , ensuring our service users receive the help and support they need to achieve their goals. Acting as our first point of contact our Admin team are the face of our servi ce, speaking with our service users face to face and via the telephone, are non-judgemental, empathetic and want to make a real difference to people’s lives.  

 

Where:  Sunderland however the sucessful applicant maybe expected to travel to other hubs at Houghton and Washington if cover is required. 

Hours : 37.5hrs per week

Salary : £23,400 - £24,466.99CGL Points 17-19

About the role:  

 

• Be the first point of contact within the service  
• Provide organisational, administrative, and clerical services to the team designed to contribute towards its aims and objectives  
• Ensure that telephone calls and visits from service users, outside agencies and CGL staff are dealt with promptly and courteously, transferring calls to appropriate personnel when necessary  
• Complete effective processing of correspondence/data entry as required .  

• Minute take at partnership and clinical meetings as required  
• Collate, monitor, and report data/information and statistics as required  
• Carry out photocopying as required  
• Ensure that all admin, record-keeping, and communication within the project are maintained  

About you:  

 

• Knowledge of general office procedures  
• IT literacy including proficiency in word processing, excel spreadsheets and other MS applications  
• Good interpersonal skills and a willingness to work flexibly as part of a team  
• The ability to respond to appropriate requests for assistance , maintaining confidentiality whenever necessary  
• Confident and effective communication skills, both verbally and in writing and solid numeric skills  
• Excellent organisational and time management skills  
• Able to take responsibility for your own personal development, identifying personal training needs and participating in regular supervision and appraisal  
• Be flexible to work across operational sites as required  
• Minute taking experience would be an advantage  

What we will give to you:  

• 25 days holiday (+ bank holidays) rising by 1 day for each years’ service  
• Flexible working arrangements  

• Paid ‘Wellness’ hour each week along with a ‘Wellness’ hub and Employee Assist Programme  
• Contributory pension scheme  
• A great selection of benefits incl. discounts for shopping, cinema, holidays, etc.  
• A friendly and supportive team  
• Training, career development & progression opportunities  

  

Please reflect the attached Job Description and Person Specifications in your application .  

 

If this sounds like you and you’d like to begin your journey with Change Grow Live, then we’d love to talk to you.  

 

Interview Date

27/02/2024

Closing Date

21/02/2024

CGL points 17 to 19 (£23,400.00 - £24,466.99)
N/A - Outside London Weighting Area
27/2/2024
21/2/2024
Sophie Hogg | | This post is subject to a Disclosure and Barring Service (DBS) Scheme check at a basic level.