Customer Service Administrator

Customer Service Administrator ( Project Based ) (12-Month Fixed Term Contract)
Location: Newcastle upon Tyne - Hybrid once fully trained
Salary: Up to £29,000 per annum DOE
Are you passionate about delivering outstanding Customer Service and supporting impactful projects? Join our team as a Customer Service Administrator/Project Officer and play a crucial role in the successful delivery in one of Newcastle City Council's projects!!
Key Details:

• Contract Duration: 12 months fixed term
• Hours: 37 hours per week - Monday to Friday
• Start date - ASAP

Role Overview:
As a Customer Service Administrator, you will support the delivery of the project, ensuring effective management of key client and customer-facing goals. Your role will be integral in providing a best-in-class customer experience throughout all project activities.
Main Responsibilities:
1. Support to Newcastle City Council:
* Provide day-to-day support and act as the main point of contact for queries related to customer and process issues.
* Assist the Project team in its daily operations and output.
2. Driving Customer Experience:
* Collaborate with key contacts across the business to ensure a high level of quality and customer care.
* Work closely with various parts of the team to manage customer-facing services and back-office functions effectively.
3. Client Relationship Management:
* Support the wider team in managing client relationships and ensuring accurate and reliable communication flows.
About You:

• Strong Background in Customer Service/administration
• B2B or dealing with public experience
• Experience in planning
• Excellent communication and interpersonal skills.
• Strong organizational and problem-solving abilities.
• Ability to work collaboratively within a team.
• Experience in Customer Service or project management is advantageous.

Why Join Us?
This is an exciting opportunity to contribute to a meaningful project that impacts the community positively. You will be part of a dedicated team that values quality and customer care, providing you with a dynamic and supportive work environment.
If you are interested please apply with your most up to date CV shortlisting has already started!

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