National Operations Service, Call Centre Administrator

Are you looking for a new challenge?
We are currently looking for motivated individuals to join the National Operations Service (NOS) as the National Operations Service, Call Centre Administrator for the Multi-Cancer Blood Test (MCBT) Programme.
The National Operations Service will support the NHSE MCED Blood Test Screening Pilot through the provision of 3 main operational functions:
Demand Management Team
Call Centre Team
Clinical Team
The recruitment team will be in touch with applicants to advise if you have successfully been selected.
If you are successful at this stage, you will then be invited to take part in a face to face interview which will be held week commencing 15th April 2024. You will receive confirmation of your interview appointment date, time and location following shortlisting stage.
At the interview, if successful, you will also receive your conditional offer letter, and will be required to:
Undertake an ID and Right to work check,
Provide evidence of qualifications,
Apply for a Standard DBS (or supply evidence of your DBS update service registration)
Complete all necessary forms.
Please ensure you have all the required documentation with you. Details of what is required will be attached in the interview invite letter. Documentation for unsuccessful applicants will not be stored.
The National Operations ServiceCall Centre Administrator will support the senior management team in the delivery of the strategic priorities of the NHSE Multi-Cancer Blood Test Pilot Screening Programme by:
To provide a telephone booking helpline for people invited for the Galleri test responding to high volumes of calls and communicating sympathetically and efficiently with individuals on the phone while inputting personal data onto the electronic system.
To manage all booking and query calls for participants and the public in a timely way in line with the National Operations Service Key Performance Indicators (KPIs).
To use the Galleri Test Management System (GTMS) and Galleri Pilot System (GPS) to manage and escalate calls to senior staff or clinical staff as appropriate.
To report any GTMS or GPS systems related issues contributing to the improvement of these new systems.
To use GTMS software for participant booking, cancellations, and rebooking.
To carry out clinical history and accessibility checks as part of the booking process.
To manage re-bookings based on the NHS-Galleri screening pilot requirements.
To manage clinical cancellations and rebookings at short notice using a high level of initiative and responding in a confidential and sensitive way.
To manage public queries about the screening pilot or the Galleri test by providing specialist non-clinical information.
The NHS Long Term Plan has set out key ambitions for cancer diagnosis and care. This aims to ensure that an extra 55,000 people each year will survive their cancer for five years or more, and 75% of people with cancer will be diagnosed at an early stage. Increasing earlier-stage diagnosis rates, raises the likelihood of curative treatment and improves long-term survival. The plan aims to maximise the number of cancers identified through screening.
Should the NHS-Galleri Trial meet interim goals, to be assessed in spring 2024, the NHSE MCED Blood Test Screening Pilot will offer up to 1 million Galleri tests (which has been found to predict the tissue of origin of >50 types of cancer) to asymptomatic people from summer 2024 for two years. Participants who receive a ‘Cancer Signal Detected’ result will be referred to secondary care for diagnostic testing to confirm if cancer is present.
The National Operations ServiceCall Centre Administrator will be responsible for:
Maintain and promote the professional image of the National Operations Service, Clinical Pathology Services and Gateshead Health NHS Trust.
Provide non-clinical general advice on the Galleri programme and booking / rebooking of blood test appointments.
Always maintain patient confidentiality in line with the Trust Information Management and Technology (IM&T) Information Security Policy.
Be always sympathetic and calm and consider equality and diversity of others. Escalate any problems to Team Leader/Supervisor.