National Operations Service Invitations Manager

Are you looking for a new challenge?
We are currently looking for motivated individuals to join the National Operations Service (NOS) as the National Operations Service Invitations Manager for the Multi-Cancer Blood Test (MCBT) Programme.
The NHS Long Term Plan has set out key ambitions for cancer diagnosis and care. This aims to ensure that an extra 55,000 people each year will survive their cancer for five years or more, and 75% of people with cancer will be diagnosed at an early stage. Increasing earlier-stage diagnosis rates, raises the likelihood of curative treatment and improves long-term survival. The plan aims to maximise the number of cancers identified through screening.
Should the NHS-Galleri Trial meet interim goals, to be assessed in spring 2024, the NHSE MCED Blood Test Screening Pilot will offer up to 1 million Galleri tests (which has been found to predict the tissue of origin of >50 types of cancer) to asymptomatic people from summer 2024 for two years. Participants who receive a ‘Cancer Signal Detected’ result will be referred to secondary care for diagnostic testing to confirm if cancer is present.
The National Operations Service will support the NHSE MCED Blood Test Screening Pilot through the provision of 3 main operational functions:
Demand Management Team
Call Centre Team
Clinical Team
The National Operations Service Invitations Manager will be responsible for demand management and setting the invitation rate for each area included in the pilot
The National Operations Service Invitations Manager will support the senior management team in the delivery of the strategic priorities of the NHSE Multi-Cancer Blood Test Pilot Screening Programme. The post holder will be:
Responsible for the invitation of eligible and ranked individuals identified by the NHSE Transformation team/GPS at a rate (demand modelling) that manages the local biosampling capacity and Galleri test capacity effectively and at an acceptable run rate to support sample management.
Responsible for the invitation strategy algorithm which is applied by the GPS based on ranking individuals using deprivation and ethnicity Lower Layer Super Output Areas (LSOA) information to support equitable uptake.
Repsonsible for day to day management of the NOS invitations team, delivering training and assesment of competencies of all staff
Responsible for the management of Invitation related KPI’s
The post holder will work closely with internal and external stakeholders to lead, promote,and develop effective channels of communication between all relevant parties.
Based in the North East of England we provide a range of hospital and community health services from our leading facilities, including the Queen Elizabeth Hospital, Blaydon urgent care centre and Bensham Hospital, all within Gateshead.
Established in 2005, we were one of the first foundation trusts in the country and since then have consistently achieved the highest levels of care for patients.
We now employ around 4,800 staff and currently provide 444 hospital beds across the Gateshead region.
Our values should be the ‘golden thread’ which runs through everything we do – they are the core of who we are. Our five values can easily be remembered by the simple acronym ICORE; Innovation, Care, Openness, Respect, Engagement.
We have a number of staff networks including the Global Ethnic Majority (GEM) network, D-Ability network, LGBTQ+ Network and the Women’s Network, to challenge us and help us to constantly improve. Our Armed Forces network is one of our emerging networks.
The health and wellbeing of our staff is one of our highest priorities, and we offer a range of support and initiatives as part of our ‘Balance’ programme balancegateshead.com to cater for our diverse workforce, so that your individual needs can be supported, allowing you a happy and healthy working experience with us.
The National Operations Service Invitations Manager will be responsible for day-to-day demand management across all Cancer Alliance areas participating in the pilot screening programme.
Responsible for the management of invitation team staff.
Take the lead role to ensure that the NOS meets all the invitation planning requirements as defined by the specification including KPI’s
Will work closely and provide cross cover with the Call Centre manager.
The postholder will act as first point of contact for the next level Management Team
Development and implementation of Standard Operating Procedures (SOP’s) relating to the invitation team.
Will deputise for the non-clinical Operations manager.
Will ensure that appropriate trust policies and procedures are always adhered to and that standards of performance are set, monitored, maintained, and developed to meet the operation needs of the NOS.
To ensure co-ordination and effective functioning of the admin team across the departments providing business support to Consultants, Business Managers, and other stakeholders.
See Job Description for further detail.