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SalaryThe opportunity: to be the main point of contact for key customer accounts, co-ordinating communication to the customer, to achieve the agreed business performance objectives for both WestRock and our customers.
How you will impact WestRock:
· Manage the day-to-day enquiries from a specific range of customers, achieving an effective workload
· Establish and maintain customer specification files
· Understand and follow standard operating procedures for customer communication
· Contribute to achieving individual account and departmental objectives
· Verify the application of correct customer prices to orders and dealing with price issues and price requests
· Assist in the updating of order information post-production, as part of the team responsibility to ensure the accuracy of product specifications
· Develop and maintain professional customer relationships to improve the flow of communication, understanding and increase loyalty to the business
· Communicating any re-dates, shortages, quality issues, technical checks in a timely manner to the customer as well as any changes to orders relating to order quantity or delivery date
What you need to succeed:
· Customer service/account handling experience
· Confident communication/presentation skills
· Team working experience
· Negotiation skills
· Proficient in Microsoft Office Suite Programs (Excel, Word, Outlook)
What we offer:
· Corporate culture based on integrity, respect, accountability and excellence
· Comprehensive training with numerous learning and development opportunities
· A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work
Job Types: Full-time, Permanent
Benefits:
- Company pension
Schedule:
- Monday to Friday
Work Location: In person
