Advance Study Administrator

Job summary

The ‘ADVANCE’ (ArmeD SerVices TrAuma RehabilitatioN OutComE) Study is a large, complex and fully funded, prospective cohort study of the long-term medical and psychosocial outcomes of UK Servicemen who were seriously injured in the conflict in Afghanistan. Approximately 600 seriously injured men and an equal number of reference personnel have been recruited and will be followed regularly for at least 20 years. ADVANCE is run jointly by Imperial College, London, Kings College London and the Defence Medical Rehabilitation Service (DMRC) at Stanford Hall, Leicestershire.

An exciting opportunity has arisen in the ADVANCE team at for an enthusiastic, motivated individual to work as part of our administration team at DMRC, Stanford Hall. You will be contacting our research participants via telephone and e-mail and arrange their follow-up appointments, accommodation and travel. You will need to be very organised at booking all the clinical tests and keeping all departments informed of planned visits and rearranged or cancelled appointments. You must have excellent attention to detail and maintain all study databases with updated bookings and communications.

You will be the ‘face’ of ADVANCE for our participants, and therefore exceptional interpersonal and communication skills, and a helpful, friendly manner are required.

Being aware of and acting in accordance with all GDPR and data requirements, guidelines and regulations at all times will be essential. More information on the ADVANCE Study can be found on the Study’s website.

The post is located at the Defence Medical Rehabilitation Centre (DMRC), Stanford Hall, Nottinghamshire.

Duties and responsibilities

Your main responsibilities will include:

• Using excellent interpersonal skills to engage with study participants on email, on the telephone and in person.
• Ensuring all study participants are contacted within a defined timeframe to arrange their follow-up appointments.
• Being responsible for monitoring recruitment rates and producing weekly and monthly recruitment reports.
• Working closely with the recruitment team based in London to ensure all participants are followed up within agreed timelines.
• Working work with other members of the admin team, cross cover admin tasks and maintain seamless admin support for the study.
• Organising all necessary arrangements for participant appointments including travel, accommodation, and meal requirements.
• Drafting all correspondence relating to the participants appointment, including appointment and medical letters as well as all other necessary documents using the Microsoft Office suite (MS Outlook, Word, Excel and Access).

A full list of responsibilities can be found in the job description

Essential requirements

Essential requirements for the role include:

• Good general education
• Administration experience gained in a busy office/team environment
• Evidence of working effectively in a team
• Excellent IT skills with experience in Microsoft Office suite, particularly Word, Excel, Outlook and Access
• Understanding of GDPR and confidentiality
• Excellent verbal and written communication skills, with professional approach
• Ability to comfortably and professionally communicate via telephone
• Proven interpersonal skills with an ability to effectively communicate with people at all levels
• Ability to demonstrate initiative, working without direct supervision
• Flexible attitude towards work

A full list of requirements can be found in the job description.

Further information

Job Family and Level: Professional Services, Level 2b

Responsible to: Miss Tasarla White

Duration of post: 2 years in the first instance

All candidates wishing to apply for this post need to fill in and submit an online application.

Should you require any further details on the role please contact Ms Emma Coady at [email protected] or Tasarla White at Tasarla White at [email protected]

For technical issues when applying online please email [email protected].

To apply, visit www.imperial.ac.uk/jobs and search by the job reference

The College is a proud signatory to the San-Francisco Declaration on Research Assessment (DORA), which means that in hiring and promotion decisions, we evaluate applicants on the quality of their work, not the journal impact factor where it is published. For more information, see https://www.imperial.ac.uk/research-and-innovation/about-imperial-research/research-evaluation/

The College believes that the use of animals in research is vital to improve human and animal health and welfare. Animals may only be used in research programmes where their use is

shown to be necessary for developing new treatments and making medical advances. Imperial is committed to ensuring that, in cases where this research is deemed essential, all animals in the College’s care are treated with full respect, and that all staff involved with this work show due consideration at every level. http://www.imperial.ac.uk/research-and-innovation/about-imperial-research/research-integrity/animal-research/

We are committed to equality of opportunity, to eliminating discrimination and to creating an inclusive working environment for all. We therefore encourage candidates to apply irrespective of age, disability, marriage or civil partnership status, pregnancy or maternity, race, religion and belief, gender reassignment, sex, or sexual orientation. We are an Athena SWAN Silver Award winner, a Disability Confident Leader and a Stonewall Diversity Champion.