After-Sales Coordinator/Administrator

After-Sales Coordinator/Administrator

My client a leading supplier based in Lisburn is currently seeking an After-Sales Coordinator/Administrator to join their team.

This is a Full-Time, Permanent Position.

Working Hours: Monday – Friday: 9am – 5pm.

With a salary of £25,000 - £28,000 per annum (dependent on experience).

Closing date: 3rd July 2024

Job Role:

This is an office-based aftersales support role, with a wide range of tasks and working with both the field-based service and sales team as well as directly with the customer base.

Essential Criteria:

• Previous experience of working in a customer service role (training will be provided on the company systems and products).
• A-Level/BTec or similar level education.
• IT proficient with the use of Microsoft Office packages as well as fluent in Excel and the use of spreadsheets.
• Excellent communication skills both written and verbal – with the ability to communicate with stakeholders at all levels.
• Excellent planning and organisational skills with a high level of attention to detail.
• Ability to manage and prioritise a busy workload.
• Ability to work on your own initiative as well as part of a team.

Main Duties and Responsibilities:

• Telephone call handling including responding to customer aftersales enquiries, directing sales enquiries to sales team, customer complaint handling.
• Co-ordinate, monitor and improve field service activities.
• Provide support and guidance to service personnel who perform on-site routine services including installation, maintenance, and repair.
• Service and repair callout scheduling/appointment scheduling/diary management.
• Preparation of service and repair quotations.
• Sales & purchase order processing for all service and spare parts.
• Ensure workshop is highly organised and tidy at all times.
• Check all equipment booked into workshop is labelled with job details.
• Ensure all relevant paperwork is completed accurately.
• Treating all customers with patience, respect and be aware that many of our customers are disabled or have learning difficulties and require clear communications.
• Develop good working relationships with other staff.
• Varied day to day administrative tasks.