Aftersales Controller

Salary: £31,490 pa + Bonus + Overtime
Hours: 42.5 /week - MON-FRI 08:00-17:30 + 1 in 4 SATs 8:00-12:00 (paid as overtime)
If you are a proven Automotive Workshop Controller, Workshop Manager, Senior Service Advisor, or Vehicle Technician looking to branch into management, we would love to hear from you!
Your role as an Aftersales Controller is about supporting our customers to deliver on their business promises. Your aim: ensuring we get their vehicle back on the road safely and in quick time.
With an ever-changing workload, our modern workshop is equipped with the latest technology and manufacturer-specific diagnostic tools - it is a bustling, exciting place to be. You have a central role to play in the smooth running of the workshop by maximising the profitability, productivity and efficiency of the workshop team. You are also the decision-maker for the technicians on recharge and warranty opportunities too.
Key to your success is your ability to ensure the workshop produces work that complies with the highest technical and quality standards and, above all, helps us deliver on our service commitment to customers.
About you
You possess a solid, automotive workshop, servicing or aftersales background - your colleagues value your technical knowledge and understanding of jobs from routine servicing and maintenance to more complex diagnostics.
You have a common-sense business approach - you know what makes a great workshop and how to maximise efficiencies and opportunities to produce outstanding results.
Above all, you are a people person - you care about those around you and understand that a one-size-fits-all approach is not always the best way to create a high-performing workshop team.
You get involved in every part of our business – you take pride being part of the Northgate team and are keen to help colleagues with a hands-on, can-do approach to getting things done.
You have a passion for customer service - you understand what is important to your customers and suppliers. If there is an issue, as an Aftersales Controller, you will know just how to solve it.
Previous experience working as a Vehicle Technician with relevant Level 2 or 3 qualifications is not essential but highly desirable.
Your benefits:
Some of our most popular benefits include (but are not limited to) …
Fantastic bonus scheme and regular overtime
24 days annual leave rising to 26 with service (+ bank holidays) and an extra day's holiday to celebrate your birthday.
Free Life Assurance
Well-being services (incl. Health Cash Plan, Dental Plan & Travel Insurance)
Discounted, flexible Gym memberships.
Exclusive employee vehicle-leasing schemes
Pension & save-as-you-earn share scheme.
Our Benefits App offers unlimited access to a vast range of retailer discounts and cashback deals (incl. Tesco, Asda, Curry's, and B&Q & Wickes, to name just a few)
We're so excited to have recently launched Wagestream for all our colleagues - a Financial Wellbeing app that gives you more control over your pay. Not only does it let you choose when to get paid it also lets you put money aside each month and in addition you can get discounts on your shopping, check what benefits you're eligible for and can even put you in touch with a financial coach!
We’re also part of something bigger – with over 60 Northgate Vehicle Hire branches nationwide, we’re a key part of one of the UK’s largest Automotive plc’s, Redde Northgate. Few other businesses can offer you the support and long-term security as us, this is a great opportunity to progress your career!
Join our Team!
If you would love to join our amazing team in our busy branch as a Aftersales Controller - Apply today!