Aftersales Team Leader

Job Role – Regional Aftersales Team Leader
Salary - £26,000 - £29,000
Location – BCA Glasgow East G21
Working Hours - 40 hours per week Monday to Friday 08:30-17:30
Type of Employment – Permanent
Join the UK’s largest B2B used vehicle service
At BCA, we’re altogether, more. More than just a normal vehicle remarketing company. More than just any other place to work. We’re Europe's largest vehicle remarketing company, the backbone of the UK’s automotive supply chain, the best place to build the career you want.
Now, this is where you fit in…
We’re looking for down-to-earth people, with bags of energy, ready to make their mark on the automotive industry. Our Site Operations and Driving teams play a vital role across our business. Here you can build on your knowledge and find your specialty at one of our sites or on the road – the opportunities are endless.
Main purpose of the role
To deliver industry leading levels of customer service ensuring a high-quality collection experience and that complaints are resolved in a timely, professional and cost-effective manner.
To support the Duty Manager - Aftersales in the delivery of all elements of effective people management including recruitment, training, performance management, communication and wellbeing.
Your key responsibilities will be:
People Management:
To manage all elements of the employee lifecycle including onboarding and offboarding.
Performance management of the team including training, coaching and appraisals to ensure both optimum performance and talent pipeline.
Conducting grievance and disciplinary processes.
Effective workforce management, including absence planning, ensuring optimum staff levels at all times and adherence to working time directive.
Effective communication to team ensuring awareness of results and key priorities.
Operational Management:
Accountable for vehicle production administration, including data entry and document management.
Ensure adherence to BCA Standard Operating Procedures.
Ensuring that quality, speed and cost targets are delivered to maximise profitability.
Managing the Click and Collect process ensuring a consistent, positive buyer experience and efficient dispatch to hauliers.
Liaising with central claims team to ensure that any issues are resolved promptly and recorded accurately, ensuring trends and root causes are identified and minimised.
Ensuring all requests for information or action from the central Call Centre are actioned within SLA.
Identifying any patterns, trends, and opportunities for improving performance and working with the Centre Manager and Duty Manager to set and monitor KPI’s across the Centre
To be successful, you’ll bring some of the following experience with you:
Delegate responsibility appropriately and effectively
Ability to motivate a team to deliver objectives and meet targets
Good report generation and presentation abilities
Excellent attention to detail
Excellent time management
Knowledge of Microsoft Office – including Excel and Powerpoint
IT skills
Drive & results focus
Motivating & developing others
Data, decisions & problem solving
Influencing & communicating
Action and customer focused
Team Player
We’ve put everything in place to ensure you thrive. Competitive salaries, strong core values and an excellent benefits package that includes:
Company Pension Scheme
Private Medical Insurance (role dependent)
An Employee Assistance Programme
Enhanced maternity, paternity, and adoption leave
Access to trained mental health first aiders
And so much more…
As the automotive industry changes, we’re changing with it - putting our people in the front seat for the journey. We’re the number one in what we do for a reason and that’s because of the people we have on our teams. If you want to be a part of a business like this; unrivalled, exciting, and appreciative of the work you do, join BCA.
We are proud to be Level 1 Disability Confident and committed to ensuring our recruitment process is inclusive and accessible.
Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.