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SalaryAbout Us
Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar.
Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services.
We have four Customer Service Centres for Trip.com established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages.
We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.
Introduction
What do AI trainers do? Imagine you are working as a trainer for agents in a call centre, your job is to enrich their business knowledge, coach them to understand customer requests, and evaluate their performance. But instead of training humans, you are training virtual agents, who we refer to as chat-bots here.
We are a team of multi-lingual, goal-driven, open-minded, yet fun-loving individuals. You will gain valuable experience in the fast-growing artificial intelligence field, and its applications in dynamic business settings. Not to mention we are a travel service provider, you know what you are dreaming of now.
Our work hours are Monday to Friday 8:30am – 5pm. It will be fully on-site during training period (3 months) and you’re able to work flexible hybrid afterwards.
Key Roles and Responsibilities
- Designing the human-robot interaction, including reviewing the knowledge base, putting the default replies in writing and standardizing the flow of communication.
- Digging out the issues in the human-robot interactions, critically analysing the relevant data, and continuously improving the model accuracy, customer satisfaction, and service performance of the chat-bot.
- Improving the comprehension ability of the chat-bot by doing corpus annotation in a high-quality manner day-to-day.
- Analysing the chat sessions, and making suggestions for optimization.
- Collaborating with relevant function teams to deliver an integrated workflow of demand negotiations, standard creations and project implementations.
Qualifications
- Excellence in German, and comfortable with using English to communicate at work
- Full-time undergraduate degree or above
- 2+ years of professional experience working with AI, preferably in the customer service industry, or comparable work experience
- Experience in the knowledge base, chat-bot maintenance in call centres is a priority
- Strong data insight and analytical skills
- Proficient communication skills, active learning capability, and a teamwork spirit
- Great at internal and external coordination, and strong executive ability
- Proficient in using office software, such as Microsoft Office
Why Trip.com Group
We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respect team members in and out of the workplace. Everyone is on a trip, whether it's a career trip or a life trip. At Trip.com Group, you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made.
What’s more?
- Extensive learning opportunities and resources to further your career
- 32 days holidays (including 8 bank holidays)
- An Employee referral program that rewards you for inviting friends to come to work with us
- Annual travel benefit for activities booked through Trip.com
- Enhanced family friendly policies to support your family whatever the circumstances
- Life assurance to give you peace of mind
- Employee well-being program: discounted gym memberships, health cash plan, enhanced sick pay, and an Employee Assistance Program
- Trip.com embraces a flexible way of working including hybrid
- Team building activities to encourage a sense of fun and belonging
- We celebrate a diversity and our cultural wealth by raising awareness and hosting events on-site
Click the link to learn more about What makes Trip.com Group a leading global travel service provider? https://www.youtube.com/watch?v=w4D31J3atps
Click the link to learn more about This is a Trip Where Both Your Career and Life Can Flourish! https://www.youtube.com/watch?v=KQSUxvFTyqM
Find out more job opportunities at https://careers.trip.com
Have a good trip, and see you soon!
