Alumni Assistant

Are you interested in joining a fast-paced Alumni Relations team at one of the UK’s leading universities? King’s College London have been working to make the world a better place for almost 200 years. Since our foundation in 1829, King's students and staff have dedicated themselves in service of society. At King’s we value our global alumni community of over 220,000 King’s graduates. The Alumni Office build connections with alumni worldwide by creating opportunities to connect with fellow alumni, providing exclusive graduate benefits and supporting alumni to develop personally and professionally. The Alumni Relation's team is recruiting for an Alumni Event Assistant (International & Volunteering). In this roles you will support the work of the Alumni Relations team by assisting with the delivery of in-person and digital key engagement activities including events, international alumni engagement, and volunteering and mentoring programmes. You will also be the first point of contact for alumni and will engage in email and phone interactions daily. The Alumni Assistant (International & Volunteering) is responsible for supporting the delivery of mass international alumni engagement including online and in person events and activities and supports all engagement with international alumni approaching and following events. They are line-managed by the International Alumni Manager, and report to the Alumni Volunteer Manager specifically to provide support for the expansion of King’s Connect (our online alumni platform) and the alumni volunteering programme. They support all requests for alumni speakers for Careers & Employability events, directly supporting student events programming. They aid the International Alumni Coordinator in processing requests from International Marketing for alumni volunteers to support global student recruitment activities. The role also supports with managing relationships with our global network of alumni volunteers. The Alumni Assistant will also work with the Project Manager to maintain the internal processes for faculties and functions to engage alumni via the Alumni Office. This role manages the volunteering and mentoring email accounts and ensures timely response to incoming emails from alumni. In Fundraising & Supporter Development we are committed to building a truly diverse workforce that reflects the communities served by our partners, recognising the range of benefits that we derive when colleagues bring experiences and perspectives from a range of backgrounds. As part of this work, we have developed a race equality plan and we particularly welcome applications from candidates from Black, Minority Ethnic and Asian backgrounds. Skills, knowledge, and experience Essential criteria  Previous event or administrative experience  Excellent written and verbal communication skills Excellent organisational skills and attention to detail Proficient in Microsoft Word, Outlook, Excel  Experience in customer experience   Ability to prioritise and manage a demanding workload and work on several different projects at once  Team player attitude with a willingness to step in to support others where needed  Experience in customer service Ability to use initiative and make quick decisions under pressure  Creativity in problem solving and thinking of innovative solutions  An interest in working in higher education  Flexible approach and willingness to attend some commitments outside of regular hours Desirable criteria  Educated to degree level or equivalent experience. Familiarity with Mailchimp or similar email platform Knowledge of best practice in volunteer management Experience of drafting correspondence