AddressDESCRIPTION
Are you inspired by invention? Is problem solving through teamwork in your DNA? Do you like the idea of seeing how your work impacts the bigger picture? Answer yes to any of these and you’ll fit right in here at the Global Reliability Maintenance Engineering (RME) Central Team. We are a smart team of doers who work passionately to apply cutting edge advances in mechatronics and robotics, to solve real-world challenges that will transform our customers’ experiences in ways we can’t even image yet.
The Amazon Technologies Portfolio (ATP) Team supports a suite of advanced robotics and mechatronics technologies deployed globally to fulfill and ship customer orders. The team is responsible for the lifecycle management of these products, distributed across five major categories: Robotic Work Cells, Pack Automation, Sortation Automation, Amazon Fulfillment Technologies, and Specialty Automation Technologies.
In this role, you will hire and develop a team of engineers working directly with a wide number of stakeholder teams, to maximize the performance, availability and quality of the technologies in the team’s portfolio. To accomplish so you will drive strategic partnerships with key stakeholders including Operations, field RME, Mechatronics and Sustainable Packaging (MSP), Process Engineering, Supply Chain, World-Wide Design and other RME Central Teams.
Your team delivers robust lifecycle management approaches, that are scalable, reduce manual work and overall reduce the cost of ownership of these products. You will deliver this through the use of statistics and data analytics, structured problem solving (5-why’s, 8D, FMEA), implementation of global support mechanisms, system performance monitoring tools, identification and dissemination of best practices. In this role, you will develop and implement standard operating procedures, performance metrics, and feedback mechanisms to enable the maintenance programs for these assets to effectively scale
Key job responsibilities
Hire and develop a team of engineers that will partner with product development and support teams, and site level RME teams, to maximize the performance of advanced robotics and mechatronics systems.
Develop and implement standard operating procedures, performance metrics, and feedback mechanisms for your team’s technologies.
Develop metrics and proactive monitoring tools to measure the reliability and performance of advanced robotics systems as well as measure success of support mechanisms.
Build an effective working relationship with key stakeholders and engineering leaders supporting Amazon Operations
Identify, analyze and resolve reliability, availability and maintainability issues across the product suite.
Produce periodic reports (weekly, monthly, quarterly) on your team’s work and performance.
Partner with leaders and engineers in the MSP organization to deliver new and innovative products to the customer fulfillment network.
Travel up to 25% of the time, to capture voice-of-the-customer and anecdotes first hand, and generate buy-in for initiatives.
Write effective narratives and present them to Sr. Managers and Directors.
This role requires experience developing and executing/delivering product and technical roadmaps in the field of automation and robotics. You should have experience working directly with automation and robotics engineering teams.
We are open to hiring candidates to work out of one of the following locations:
London, GBR
BASIC QUALIFICATIONS
• BS in Engineering (Mechanical, Electrical, Industrial, or related field)
• Knowledge and/or working experience with statistical analysis tools, data visualization, and program management
• 2+ years’ experience leading engineering teams.
• Experience leading disciplined technical problem-solving. Demonstrated experience with 8D, 5-Why, Fishbone, and FMEA, among others.
• Experience with written and oral communications skills for technical and non-technical audiences, with the ability to discuss complex technical issues with both technical and non-technical teams
• Ability to manage multiple high-priority tasks simultaneously through delegation.
PREFERRED QUALIFICATIONS
• Master’s degree preferred.
• 5+ years of experience designing and supporting robotics and/or automation systems.
• 3+ years’ experience in a customer facing, service and support role.
• Experience creating training and technical documentation.
• Experience with handling large data sets and developing visualization tools using Tableau or Minitab.
• Familiarity with reliability concepts, automation industry trends, and design for supportability.
• Familiarity with high-level programming languages including Java, C++, MySQL, or Python, among others.
• Ability to cover a project from scoping requirements to the launch of the project.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial +44 800 086 9884 (tel:+448000869884). If calling from Ireland, please dial +353 1800 851 489 (tel:+3531800851489).
