Ao Support Officer

HMRC is the UK’s tax and customs authority. We’re here to collect the money that pays for the UK’s public services and give financial support to people. We collect taxes, administer benefits, help people with Tax-Free Childcare, enforce the National Minimum Wage and work at the heart of the UK’s border systems. Our vision is to be a trusted, modern tax and customs department.
Within HMRC, the Large Business Directorate, is responsible for our compliance work with the largest and most complex business customers. These customers pay a significant proportion of the taxes and duties HMRC collects. We couldn’t support this without our dedicated and important workforce.
Our teams work together to ensure that our customers pay the right amount of tax at the right time and that any risks are identified and appropriately managed. We work across several taxes and duties.
We have a range of Assistant Officer roles that play a key role in supporting our teams in their day-to-day duties delivering this important work.
Please note: Candidates will be asked for location preferences in their application. Where there is not a role available in a specific location, candidates who pass the selection process will be placed on a reserve list in merit order for future opportunities.
Vacancies for this post are available in Liverpool (4), Manchester (1), Edinburgh (5), Glasgow (2), Belfast (1), Croydon (1), Stratford (2), Nottingham (3), Birmingham (2), Nottingham or Birmingham (2), Leeds (2), Bristol or Cardiff (2) and any advertised location (1). Dependent on future AO Support Officer need, there may be further vacancies in any of the advertised locations. The reserve list from this campaign will be used to fill those vacancies if location criteria for the future roles is met.

See what it’s like to work at HMRC:find out more about us or ask our colleagues a question. Questions relating to an individual application must be emailed as detailed later in this advert.

It is an exciting time to join HMRC’s Large Business Team as we pride ourselves on being a great place to work. We offer a variety of Assistant Officer work, and you will be part of a supportive team.
We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and has a sense of belonging.
Key Responsibilities

You will provide a wide range of admin support duties which may include (but are not limited to):

• Processing customer documents and correspondence.
• Providing or requesting accurate information to customers via email, letter or over the phone.
• Accessing relevant IT systems to collate information and data.
• Resolving customer queries and complaints in a courteous and professional manner.
• Using various computer systems, to create, update and maintain customer and internal records accurately.
• Maintaining various corporate databases and administrative systems.
• Making and booking travel arrangements for colleagues.
• Taking notes at meetings.
• Working collaboratively with colleagues to deliver a specific task or activity.
• Help with general administrative duties.

Most of the work you will do will be desk based, however, there may be some element of travel required if you are required to assist a Senior Colleague in face-to-face meetings with a customer at HMRC offices or visiting customers’ premises.
Appropriate training and learning will be provided, to ensure you have the skills required to successfully perform your role.

Proud member of the Disability Confident employer scheme