Address
Form of work
SalaryHiring Manager: Michael Canning
Career Grade: E
Internal Closing Date: 13th October
Locations: Ipswich, London and Cheltenham only
Due to the sensitive nature of this role you may be required to undergo DV (Developed Vetting) level Security Clearance ( https://www.gov.uk/government/publications/united-kingdom-security-vetting-clearance-levels/national-security-vetting-clearance-levels). An allowance of £5k per annum may be payable monthly while you hold this DV and continue to work in a role that requires that level of security clearance. The terms of this allowance will be made available if you are successful in being recruited into this role.
Business
With customers in 180 countries, we're a leading global business communications provider. We have 17,000 people serving multinational companies, providing the services they need to create the digital transformation of their businesses.
Thanks to our portfolio strategy, we provide high-performance, integrated and secure network and IT infrastructure services to global customers. It means our customers can connect easily and securely to the applications and data they need, wherever they are in the world.
Our Digital Global strategy we are moving to will help create a better future for Global and our people. With a business focused around a global customer base and a portfolio of scalable repeatable solutions, supported by outstanding customer service and market-leading security.
To deliver it we need to focus where we can be brilliant, be more straightforward to do business with and meet customer needs with greater agility. This will help us to become a more profitable, predictable and customer-focused business.
Why this job matters
Our purpose is to use the power of communication to make a better world. For each other, for our customers, for society and our communities. Service Operations exemplifies technical excellence in delivery and support, and as an application support professional you are part of the Service Operations team and personally responsible for quality, process improvement, delivery and supporting your team.
You are responsible for contributing to the design and deployment of new bespoke systems as well as supporting and maintaining existing ones. You should also contribute to innovation and development of new products, and process improvement initiatives. This role will require working as part of a team, supporting colleagues and collaboration with customers.
What I'll be doing - Your accountabilities
- Accountable: Works under general direction within a clear framework of accountability - has responsibility for delivering and implementing aspects of security solutions for GSS customers.
- Accountable: Plans own work in line with general direction to meet given objectives and processes.
- Accountable: Responsible for resolving incidents and service requests in line with SLAs to enable continued system operation.
- Accountable: To form part of an out of hours on call rota when required.
- Leadership: Identifies and communicates opportunities that assist with setting technical direction, with respect to best practice for domains of operation.
Technical Skills ( some of the following):
- VMware usage
- Linux configuration & management
- Ansible
- Security (hardening, in-transit, at-rest)
- Nginx
- Docker
- Databases
- MS SQL
- PostgreSQL
- Atlassian Apps
- Jira configuration and usage
- Confluence configuration and usage
- Crowd configuration and usage
- Bitbucket configuration and usage
- SharePoint Server
- Git
- HTML, CSS, Javascript
- Python, Groovy
- Powershell, Bash
- Agile software development
- Ensures GSS reputation is upheld with customers and suppliers in delivery of work packages.
- A DV level of National Security Vetting will be required for this role.
- Customer - Customer Champion
- Our Organisation - Collaborative partner
- People - Change Agent
Mandatory experience:
- Service management experience within the IT industry.
- Ability to take responsibility, ownership and autonomy of delegated platform operations and deliverables.
- Understanding and experience of managing applications and tools.
- Understanding of DevOps and agile team methodologies.
- Degree Educated or equivalent Industry experience.
- Infrastructure as code / scripting / development
- Supporting and managing applications
- Virtualisation and Containerisation concepts
In today's world, safe and secure digital connections have never been more vital. You'll be joining a global company operating at the forefront of the information age: BT employs 90,000 people in 180 countries. With huge scale, we're capable of achieving great things, striving to be personal, simple, and brilliant for our customers whilst creating an inclusive working environment where people from all backgrounds can succeed. Play your part. Make a difference. We are the Protectors.
A FEW POINTS TO NOTE:
Although these roles are listed as full-time, if you're a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.
DON'T MEET EVERY SINGLE REQUIREMENT?
Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.
