Application Operational Lead - National Nuclear Laboratory

The Applications Operational Lead is responsible for the maintenance and compliance of the NNL Application estate. They will lead the Application support team for doing/managing checks, patches, upgrades, and improvements, supporting roadmap planning to ensure the NNL Application estate is working well for business, aligned with governance and follow best industry practice.

Client Details

There's never been a more exciting time to be part of the nuclear sector. New opportunities are being created all the time. At NNL, you'll be in the ideal place to capitalise on this momentum, face new challenges and develop a long, successful and meaningful career.

They're an organisation that's here to experiment and push the limits of what's possible. So, if you're keen to excel in your chosen field, this is the place to do it. Because at NNL, anything is possible.

Description

Responsible for the management and deployment of the Enterprise Applications strategy, lifecycle, upgrades and configuration changes in line with good industry practice and governance processes.
Responsible for Hybrid, on Premise and Cloud Applications and Service with business and Supplier Support.
Responsible for the line management of the Application Support Analyst team.
Accountable for building and configuring applications as required or validating other's work.
Responsible for troubleshooting and remediating problems within applications estate.
Accountable for escalations from Application Support Analysts or Service Delivery Manager and engaging with senior IT stakeholders as appropriate for resolutions
Responsible for prioritising workloads and resource management for the Application Support Analysts.
Supporting other IT teams with developing new application designs, service transition and training.
Responsible for Operational reporting around SLAs, Task Closure, Application status.

Profile

Essential Criteria for Application Operational Lead:

• Experienced Applications Operational Analyst with team lead experience.
• Highly experienced in both On-premises and Cloud Services such as Office 365, SharePoint, Power Platform, Web Applications (IIS), P6, ERP.
• Experience of managing vendor relationships and holding Service reviews.
• Worked within an IT Support team, providing technical support of applications & its environments.
• Experience of Change Management and approval processes.
• Good working knowledge of PowerShell, PowerBI, Automation, Azure and M365 etc.
• Ability to learn and adapt quickly to new technologies and changing business requirements.
• Ability to obtain SC level security clearance (this includes but is not limited to identity, employment, financial and criminal record checks plus 5 years' worth of UK residency).

Desirable Criteria for Application Operational Lead:

• Demonstrable experience in information technology sector.
• Self-motivated, proactive and customer focused with excellent communication and organisational skills.
• Experience of working in accredited / regulated environments and required documentation, with knowledge of balancing business benefit with technology risk.
• Experienced in complex business and application environments and interdependencies.
• Degree in information technology or engineering related subjects with relevant technology certification.

Job Offer

In addition to a salary of circa 47,513, there is an EXCELLENT pension, extremely generous annual leave entitlement and a real chance to make a difference in such an exciting government-owned company.

There are a lot of added benefits to working for National Nuclear Laboratory, including potential bonuses as well as potential yearly increases in salary.

This role CAN be VERY hybrid.