Application Support Engineer

Job Introduction

We’re looking for someone with experience in IT support to join our friendly and collaborative team as an Application Support Engineer.

You’ll provide technical support for applications and software to end users and ensure robust, resilient, and secure applications are maintained and improved to comply with legislative requirements and business needs.

This role is based in our Civic offices but there will be an opportunity to work from home up to two days a week, subject to business need.

Main Responsibility

• Own, manage and resolve support calls to fix incidents and deliver service requests.
• Scope, plan and deliver small projects relating to applications to meet customer expectations and maintain the application portfolio.
• Create and improve application documentation to increase understanding of the applications and to share knowledge within the team.
• Contribute to work managed by other IT teams to ensure that future support needs are identified, captured and transferred into the Application Support Team.
• Manage relationships with customers and suppliers to improve communication and understanding of business needs/technical requirements.
• Comply with department processes to ensure that work is delivered consistently and accurately.​

The Ideal Candidate

• Experience in supporting IT applications (including pro-active monitoring and improvements to reduce the amount of support needed) or relevant qualifications.
• Experience with producing documentation for IT support purposes and end-users.
• Ability to communicate clearly and effectively, both verbally and in writing.

Package Description

In addition to your salary, we offer a range of benefits including:

• Great holiday benefits - most roles include 28 days annual leave every year on top of public (bank) holidays, increasing to 32 days after five years.  In addition, there is a holiday purchase scheme allowing staff to purchase up to 5 additional days of leave each year.

• Excellent pension – everyone who works for us can join the national Local Government Pension Scheme, widely regarded as one of the best available.

• A full range of family friendly policies including enhanced maternity, adoption and paternity support and a childcare subsidy.

• Access to an award-winning employee benefits programme that includes a health cash plan, a low-cost bike purchase scheme as well as high street discounts and money off entertainment and travel.

• Blue Light Card - employees working within social care can qualify for an additional range of discounts from national retailers and local businesses.

Our roles are either designated ‘site based’ or ‘home based’. ‘Site based’ roles can include up to two days a week working from home whilst ‘home based’ roles are based at home four days a week.  Of course, managers designate which category roles are in based on the needs of the service and the circumstances.

About The Organisation

Milton Keynes City Council is a large, modern and financially stable employer with around 2,500 people working across our eight areas. Together we provide local residents and businesses with a wide range of important round-the-clock services and aim to make our city a better place to live.

We work hard because of the demands placed on us, like protecting children from harm or preventing homelessness. However, working for the city is always rewarding and everyone has the opportunity to make a real difference. 

We’re very proud of our diversity and are committed to having a workforce that reflects the community we serve. Whatever your background, you will be welcome here if you share our values of being dedicated, respectful and collaborative.

We offer great training and support and because of the size and scale of the organisation there are always new opportunities to explore when it’s time for a new role.

If you’d like to know more about how we do things and what matters to us, take a look at our short booklet What makes us Milton Keynes City Council.