Applications Support Analyst

Fixed Term Contract until March 2025 (possibility to extend)

Join our dynamic team as a 2nd/3rd Line Applications Support Analyst and play a pivotal role in supporting our systems and applications. This second-line position involves handling technical and complex calls escalated from the helpdesk. As the first point of contact within the Applications Support team, you'll provide expert technical support for critical IT applications used by the Council. Our team is expanding with large new projects and digital initiatives like AI and the Innovation Hub, offering a chance to make a significant impact during an exciting period of growth and change.

We offer a wide range of benefits to our employees, these include:

• Generous annual leave entitlement starting at 28 days annual leave per year, 29 days for senior managers (pro rata, depending on how many hours per week you work), plus bank holidays. An additional 5 days, linked to continuous service, and ability to purchase up to 6 weeks additional leave per year.
• Cycle to Work scheme.
• Local Government Pension Scheme plus immediate life cover (3 times your annual salary from day one) and ill-health protection.
• Employee discounts with local and national retailers, days out, finance, health and beauty, travel and eating out plus lots more.
• Car Lease scheme
• Payment of professional subscription / membership - If your job description requires that you are registered with or are a member of a professional body, WNC will pay for your professional subscription or membership fees.
• Employee Assistance Programme - We have an employee support programme run by Health Assured, an independent, external organisation. Health Assured is available for you and your immediate family members, 24 hours a day, 7 days a week, 365 days a year and includes telephone counselling, legal advice, bereavement support and medical information.
• Ongoing training and development opportunities.
• A variety of flexible working options to support your work/life balance, including full or part time, term time, 9-day fortnight, etc. (subject to business needs).
• Our West Ways of Working – We want our workforce to thrive, and we equip our employees with the right technology to support hybrid and collaborative working, on or off site, depending on the role.
• Making a difference - If you want to use your skills and experience with an organisation that are genuinely invested in making a difference, are committed to improving people's lives, and whose success has a direct impact on the wellbeing of your family, friends and people in your local area, then West Northamptonshire Council is the place for you.

What will you be doing?

In this role, your day can vary from simple root-cause analysis to tackling more complex technical issues. You’ll manage support call queues, resolving incidents and service requests while offering technical advice to users and colleagues. You’ll ensure our applications run smoothly, maintaining technical manuals and support documents.

During your typical day, you might work as a resource for project teams, helping them gather information and perform software updates, ensuring seamless handovers and adhering to change management procedures.

You'll be servicing a vast variety of departments, including Adult Social Care, Children’s Services, Education, Housing, and Regulatory Services, making each day unique and exciting. Your efforts will directly contribute to enhancing service quality and customer satisfaction.

As an Applications Support Analyst, you have a knack for delving into complex issues and finding effective solutions through thorough analysis of available information. You approach challenges with composure and a methodical mindset, ensuring tasks are handled thoughtfully and efficiently.

We’re looking for someone who is passionate about problem-solving and has a natural affinity and understanding for technology. Strong communication skills are essential, as you'll collaborate seamlessly with both technical and non-technical users. Attention to detail is your forte, and you thrive in a dynamic environment where multitasking is key.

A good training package and clear career progression opportunities are available, with a focus on career progression planning within the team, ensuring you have the support and development to grow professionally.

Is this you? If so, we’d like to hear from you.

Thank you to all who have shown interest in our company. If you have applied before, please note that reapplying is not necessary at this time.

We’re a new council, following one of the largest shake-ups in local government reform in recent history. As a new authority, we’re embarking on an exciting journey to deliver exceptional services for our residents, customers and communities.

Our vision at West Northamptonshire Council is ‘to make West Northants a great place to live, work, visit and thrive’. We truly stand by this and work hard every day to make this a reality. Our corporate values, THRIVE, stand for: Trust, High Performance, Respect, Innovate and Empower, they underpin everything we do and how we deliver services.

Hear more from our Chief Executive, Anna Earnshaw, about what it's like to work at West Northants Council https://youtu.be/lV0EfeUF4aU

At West Northants Council, it’s about our people. People who thrive with ambition, bubble with new ideas, demand better ways of working, caring about every detail, and who never shy away from a challenge. Our culture is a gateway for new experiences. A place to forge new opportunities. To empower you in your career and unite you with like-minded people.

When potential is unlocked, talent thrives.

Choose a career that offers you a true sense of achievement, fills you with pride and challenges you in a positive way, every day.

West Northants Council, where careers thrive.

Should you require the Job Description in another format or language, please contact: Careers@westnorthants.gov.uk