Address
Form of work
SalaryApplication Support Analyst
Northampton
£27,000 - £39,000 + benefits depending on experience
Our client is looking to recruit an Application Support Analyst to join their inhouse IT team. As a Application Support Analyst you will provide support, administration and configuration of key business applications (ERP, Document Management, CRM, Customer Portal, etc).
The primary responsibility of this position is to provide 1st and 2nd line support and change management capability for key operational business applications and may also support some training, deployment, testing, and project administration.
Key duties of an Application Support Analyst:
- Administrative services on approved request to key business applications
- Configuration services on approved request to key business applications
- Provide general support / issue resolution to key business applications
- Training of users on key business applications
- Track all activity in the appropriate issue tracking software system
- Summarise and report on status of tracked issues
- Assist in deployments/testing of new projects and continuous improvement of existing applications
- Perform duties as assigned by their line manager or Head of IT
Key experience required for the Application Support Analyst position:
The successful candidate will be a passionate technologist who demonstrated they’re committed, organised and adaptable to support the business.
Key Technical skills and experience
- CRM support experience (MS Dynamics)
- DMS support experience (MS Sharepoint)
- End user training experience
- Excel support experience
- SQL query writing skills
- MS SQL server management experience
- Proficiency with Microsoft Excel, Word, Powerpoint
Important:
- Writing training documentation
- Experience with information technology migrations and integrations
- Experience in full life cycle of complex software deployment projects
- Capture bugs and enhancements requests
- Experience with Jira/Confluence or similar
- Experience working in a service desk environment
Our client is built on diversity. Their ambition is to build an inclusive culture where diversity is embraced, and everyone feels safe, respected, valued and able to thrive as part of a winning, engaged team.
As part of our recruitment process, you will be required to provide evidence of your right to work in the UK. Documentary evidence will be requested at the interview stage.
