Apprentice It Service Desk Technician Hillsborough, Ni

Apprentice IT Service Desk Technician Hillsborough, NI

DIVISION: Central

LOCATION: Hillsborough, Northern Ireland

The key objective of this role is to assist the IT Services Manager in managing the IT assets & Resolving Service Requests across the GRAHAM group.

Main activities include:

• Provision of IT assets for new users according to agreed service levels
• To build, fix, Cyber Secure and maintain a stock of available IT assets ensuring that they are fit for purpose
• Manage the recovery of IT assets from employee departures, site shutdowns and scheduled replacements
• Deliver work requests in accordance to agreed service level agreements

Key Accountabilities:

Employee IT asset management 75%

• Carry out all the onboarding tasks, and meet targets for new user’s requests
• Ensure that relevant leaver tasks are co-ordinated and completed within agreed timescales
• Carry out IT equipment replacements for end users including pc, laptop, mobiles, Ipads, tablets ensuring all asset management details are kept up-to-date in accordance with Patch cycles
• Maintain and report on stock levels ensuring that sufficient stock is available
• Assist in the preparation and setup of site equipment including 4/5g router units, meraki’s wireless solutions, Cato security devices and firewalls
• Ensure the safe disposal of IT Assets in accordance with GRAHAM policy
• Adopt a cypher security 1st approach.

Project support 10%

• Participate and contribute to technical projects where the requirement is impacting on the delivery of new, replacement, or returned IT equipment

- Windows 11 migration / replacement devices
- Mobile Phone Upgrades
- MDM – Microsoft Intune
- Printer facilities
- Site equipment changes/upgrades

Administration & Documentation 15%

• Ensure a high level of accuracy in maintaining all asset documentation including Active Directory data and Certero asset lists
• Manage all onboarding, replacement, fix and leaver requests to ensure that each job is properly documented and updated on a daily basis
• Liaise with 3rd party partners to ensure that break/fix work is completed in a timely fashion
• Develop skills and knowledge to provide consistently high level of service

Education and Experience Required:

• Working towards a recognised IT qualification or relevant business experience.
• Good understanding of Microsoft technologies including the build and development of Microsoft Windows 11 OS
• Experience of AssetWorks asset management system or similar ITAM system would be beneficial
• Understanding of networking essentials
• Experience of IOS and Android mobile platform
• Understanding of Cypher Security risks and trends

Additional Information

• Provision of support, outside normal working hours may be required to minimise business disruption and downtime.
• The above accountabilities are not exhaustive and you may be required at the Company’s discretion to undertake other duties from time to time.

For further information and to submit your application, click APPLY NOW.

Our Commitment

We are proud to say that we are a committed Equal Opportunities Employer and we aim to be the first choice for people from all backgrounds. We seek to promote respect for the individual and equality of opportunities. We believe that everyone should be treated solely on the basis of personal merit and contribution throughout their GRAHAM career journey and not on the value of artificial barriers, prejudices, or preferences.

We are only able to consider applications from individuals who are eligible to live and work in the UK, as per Home Office regulations. Please check your eligibility with the regulations before applying. Individuals with a current time restricted right to work in the UK, should contact the Human Resources team in the first instance.

A basic disclosure may be requested if security clearance is required by 3rd party clients and a criminal record will not necessarily be a bar to obtaining a position. Our Access NI/Vetting and Barring Scheme Policy and Policy on the Recruitment of Ex-Offenders is available upon request.

GRAHAM reserves the right to carry out checks to ensure the validity of an applicant’s experience and/or qualifications and we expect all applicants to comply with any such requests for information. Failure to do so or evidence of any falsification of information will lead to either removal from the recruitment process or if already in employment potential termination of contract through the company disciplinary procedure.