Apprentice Safeguarding Administrative Assistant | University Hospitals Of Leicester Nhs Trust

University Hospitals of Leicester NHS Trust Safeguarding Children Team is looking for a well organised and highly motivated apprentice to join our team. If you are looking for somewhere you can make a real difference and are passionate about keeping people safe, a career with us may be just what you’re looking for.
You will be working in a team where you are the first point of contact for enquiries. You will be answering the phone to professionals and clinicians and will be a key link within the team. You will support the team in a wide range of areas from arranging and supporting meetings, data entry, administration and other tasks as the role develops within the apprenticeship. The Safeguarding Children Team have a wide and diverse remit and offer numerous opportunities for experience and learning.
The role requires a high level of inter-personal skills and personal confidence. We are looking for people who have a ‘can do’ attitude.
You will be employed on a 18 month fixed term training contract of 37.5 hours per week . You will be given time during your working hours for study towards the apprenticeship to attend training sessions on the underpinning knowledge of procedures and policies that impact on the role.
Please note that due to the nature of the team’s remit, you maybe be exposed to potentially emotive case content which involves children and families. Support will be available.
Under supervision you will provide administrative support to the Safeguarding Children Team. You will assist in the processing of all incoming communications to ensure that information is passed on clearly and to the relevant person. You will be required to undertake word processing of letters, reports and meeting minutes as required. One of your main roles will be to help with the maintaining and inputting of patient information onto the safeguarding database as requested, including the scanning in of documents to ensure a single comprehensive record is maintained.
As well as your own responsibilities you will be required to assist the senior administrative team with organisation of regular team meetings. You will be expected to support the nursing team with managing their diaries, making appointments where necessary and offering support with multi-agency meetings. You will be supported in learning all the roles of the administrative team across the wider safeguarding teams within the Trust to support and if required cover the role.
You will be effectively communicating with all levels of staff both within the Trust and the multi-agencies related to safeguarding children. Building good working relationships with other departments and wards in the hospital and, external agencies such Social Care, the Police and, other healthcare providers is essential in this role.
Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030).
We have four primary goals:
• high-quality care for all,
• being a great place to work,
• partnerships for impact, and
• research and education excellence
And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities.
Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all:
• we are compassionate,
• we are proud,
• we are inclusive, and
• we are one team
This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve.
About the University Hospitals of Leicester NHS Trust:
http://www.leicestershospitals.nhs.uk/aboutus/work-for-us/current-vacancies/
To undertake a development programme leading to an Apprenticeship Standard as part of an employed apprenticeship within the agreed timescales.
To actively participate in a development plan which will be regularly reviewed with the line manager and training provider and progress to achieving the end point assessment.
• Under supervision you will provide administrative support to the Safeguarding Children Team.
• Supporting with managing the diaries of the Safeguarding Children Team, making appointments where necessary.
• To increase confidence in word processing of letters, reports and meeting minutes as required.
• Developing confidence and skills to work alone and use own initiative as well as being able to work as part of a team.
• Learn to prepare materials as required such as scanning, photocopying, and e-filing for use in complex safeguarding cases, court cases, and safeguarding practice reviews.
• Develop skills in managing your own workload whilst assisting others in their role.
• Working on own initiative, prioritising work, within defined policies and procedures to set timescales.
• Having a flexible/adaptable approach to work and meeting various deadlines.
• To liaise with Medical Records and Clinical Coding teams to retrieve paper health care records and accurately track notes between departments to ensure that data is secure.
• Ensure that consistently high standards of customer service are always delivered
This advert closes on Monday 26 Feb 2024