AddressThis Vacancy is to fill current vacancies and create a talent pool for future positions as the arise.
Please note specific qualifications are required for this position.
Salary increases to £41,055 per annum, upon completion of qualifications.
Why LNER?
We go beyond. For everyone. Our vision is to be the most loved, progressive and responsible way to travel for generations to come. Now we're looking for the people who can deliver this, every day.
Since we took over on the East Coast mainline, we've been changing the face of rail travel. Our new Azuma train has brought faster journey times, more space and greater reliability. Our exciting plans to embrace new ideas, experiences, backgrounds and ambitions make this the ideal time to join.
Bringing passion. Being bold. Always caring. Owning it. They're the values that make us LNER.
Are you on board?
So, what exactly does a Train Manager do?
We're glad you asked!
As a Train Manager you'll be responsible for leading the on board team to provide outstanding customer experience whilst also ensuring the safe and punctual operation of our services – it's a demanding, high profile position but immensely rewarding at the same time. You'll build relationships with your team, maintain impeccable standards and inspire them to always provide customers with the best possible experience through effective coaching, support and performance feedback.
With support from your on board team you'll maintain a safe and clean working environment at all times ensuring that bikes, bags and other belongings are stored correctly and taking personal responsibility for opening and closing the doors, dispatch of the train and customer management – don't worry we provide full training! You'll carry out effective ticket checks throughout our services and in instances where customers have not purchased a ticket online or from our Travel Centre will actively promote sales. In addition to this you'll have contact with the driver, particularly during times of disruption and will be responsible for distributing accurate and timely information to both colleagues and customers regarding the journey. Finally, by collaborating with colleagues from across the business you'll play a key role in delivering our safety, revenue and customer service targets. Think you can manage all of this whilst travelling at 125 mph? Then this is the job for you!
Do you have what it takes?
To be a great LNER Train Manager you should:
- Be a customer experience professional – you'll be highly motivated, organised and have a genuine passion for working with customers, ensuring that they receive the best possible service whilst on board our services.
- Have outstanding leadership and coaching skills – you'll be confident in assigning roles and responsibilities amongst the team.
- Possess the ability to build relationships and inspire colleagues to provide exceptional customer experience (even in the most difficult of circumstances).
- Have existing knowledge of ticketing and routes so you can help our customers with any questions they may have.
- Understand revenue and cost targets in order to help drive our commercial performance on board and be able to comply with policies and procedures.
- Due to the sale alcohol, you will need to be aged 18 or over to apply.
- Finally, you'll need to be flexible - our trains operate just about 24/7 so you'll need to be able to fully commit to working shifts. Please also be aware that you may be required to stay away from home during the initial training for this position.
- Candidates must have Maths and English GCSE or equivalent Grade 9-4 /A*-C or equivalent. Copies of the actual Certificates will be requested as part of the application process and must be uploaded / provided for your application to be progressed. If you don't have your certificates to hand or your qualifications are from outside the UK, please head over to the LNER careers page for further guidance in our apprenticeship FAQs LNER | Careers (lnerjobs.co.uk)
- As this is an apprenticeship if you already poses a Level 2 Passenger Transport Operative qualification, we will be unable to progress your application at this time.
Please note that due to high volumes of applications we are unable to provide feedback to unsuccessful candidates at any stage prior to face to face interviews.
What you'll get:
- Free travel on LNER + 75% off other companies' tickets (for you & dependents)
- Discounted international train tickets (after one year's service)
- 50% discount on LNER tickets for friends & family
- Generous pension scheme
- Annual cycle to work schemes/electric vehicle scheme
- Discount, savings and cashback scheme from top retailers
- Health & wellbeing schemes and discounts
- Host of training opportunities to help further your career
- Rewards & awards to recognise when you shine
What we believe:
To be the most loved, progressive and responsible train operating company, we must make a meaningful difference – always doing what's right for our customers, our people, the communities and destinations we serve, the future of the industry we lead and the environment we cherish.
We know that our people are the beating heart of everything we do. We are committed to creating an inclusive, engaged culture that supports everyone at every stage of their journey – and ensures that when you're at LNER, you can always be you. No wonder most people never want to leave!
Diversity and inclusion
We are passionate about creating a diverse and inclusive workforce, representative of the communities we serve, and are creating ways to inspire diverse talent to join LNER.
Developing our people
We are focused on creating a learning culture, to support our people to be the best they can be at work by providing them with the tools and resources to navigate their development and career journey.
Health & wellbeing
To create a culture where our people can perform at their best, the physical health and mental wellbeing of our people is of paramount importance to us.
What next?
As we say, we have fantastic opportunities for ambitious people from all sorts of different backgrounds, so now is the time to join the team at LNER – without delay!
Start your journey here
