Area Housing Officer

At Cornwall Housing, we’re about delivering homes and services to the communities of Cornwall. We want people who care about our neighbourhoods and the residents who live there. We need talented people who can work with others and who want to make a difference!

The role

Working within our housing team and with colleagues across the company this is an opportunity to transform your part of Cornwall, delivering tenancy management services and pro-actively engaging with our communities to make a difference for the lives of our residents.

As an Area Housing Officer, it’s how you work with people that matters. You will build strong relationships, working in partnership with Council services, the Police and other providers to deliver improvements, support new ways of working and make a positive impact every day.

For this role we want you working in/around the Truro areas. We want you to care about where you work and make a difference for these residents and communities.

What you’ll be doing

• Putting our customers at the heart of what you do, listening and then working with others to resolve housing issues, improve neighbourhoods and create places people can be proud to call home.
• Proactively working your networks, finding the right people who can help, whether it’s public services, statutory agencies or the voluntary sector, and bringing people together to solve problems. Being that person who makes something happen.
• Keeping residents safe through understanding about the places where our residents live; repairs to homes, how to address damp and mould, and how we should act to keep our buildings compliant and improve fire safety.
• Challenging others where its right to do so, whether that’s taking action against people who breach their tenancy or commit anti-social behaviour, or its simply something we’ve said we’ll do, and we’ve not done it. It’s doing the right thing, and not the easy thing.

To find out more about the role and requirements please take a look at the role profile on our website (by clicking on Apply Now)

What you’ll need to be a success

• Be someone who likes working with people, who can manage difficult conversations. You have experience of working in a housing environment or a related area where you can demonstrate these skills. Some of our best Housing Officers aren’t always from housing!
• If you have a working knowledge of landlord and tenant law, housing legislation or anything around anti-social behaviour this will help, but we can tell you this so you need to be a person who can have confidence in and understand this more technical part of the role.
• Ideally, this means you’ll be educated to ‘A’ Level or NVQ3 level or with equivalent experience, but your life-skills and customer experience are equally important.
• You’ll be able to demonstrate your ability to solve a problem, be professional and be able to communicate effectively with all sorts of people, whether this is residents, elected members, statutory agencies or customer care.
• And you’ll need to get around, be visible and see people in our communities so access to a vehicle and a full driving license is important.

Our offer to you

Salary: £28,026 per year

Working Hours: 37 hours per week

Contract Type: Permanent

Base: This is mainly a community role, covering your ‘patch’ of West Cornwall. When needed, the role can be hybrid working from home and office, with your base being New County Hall, Truro.

What you’ll get from us in return is:

• A challenge like no other – Cornwall is unique and so are we!
• A highly competitive total package that includes a decent salary, Local Government Pension Scheme, 23 days annual leave plus bank hols (rising to 28 after 5 years continuous service), family friendly policies, and flexi time with a generous two days per month flexi leave allowed.
• A senior management team who will listen and support you and encourage your ideas and creative thinking. We’re going places and we’d like you to be part of it.
• Training and skills development so regardless of your experience, we can help you with the more technical parts of the role. We’ll help you become a housing professional.
• Access to discounts on entertainment, shops, wellbeing and travel through our on-line portal.
• And a chance to really make your mark!

Safeguarding

We are committed to safeguarding the welfare of all our service users, clients and customers. This role is subject to a Basic DBS check. The role is at times working with vulnerable individuals and/or children and young people, and you will be asked to complete a relevant DBS check to be successfully appointed to the role.

To apply

It’s really easy to apply for our roles – simply follow the link to create a candidate profile, answer the screening questions and upload a CV. The planned closing date for this position is Monday 1 April 2024 (midnight). Interviews are planned for 1-2 weeks after the closing date.

We reserve the right to close the vacancy early should sufficient applications be received. We therefore highly recommend that you submit your application early.

Contact us

If you’d like to have a discussion about the role, please feel free to contact us at peopleandHAndS@cornwallhousing.org.uk

INDCHL

Job Types: Full-time, Permanent

Salary: £28,026.00 per year

Benefits:

• Canteen
• Casual dress
• Company events
• Company pension
• Cycle to work scheme
• Employee discount
• Enhanced maternity leave
• Financial planning services
• Flexitime
• Free parking
• Health & wellbeing programme
• On-site parking
• Paid volunteer time
• Sick pay
• Work from home

Schedule:

• Day shift
• Monday to Friday
• No weekends

Work authorisation:

• United Kingdom (required)

Work Location: In person

Reference ID: 2196