Area Manager

Area Manager

The Area Manager is responsible for overseeing all NHS sites in terms of product delivery and cleaning standards.

The primary objective is to ensure high levels of client satisfaction by ensuring that all standards are met and promptly reporting any potential issues to the Contracts Manager.

Additionally, the Area Manager supervises the allocated workforce to ensure effective service delivery, including training, staffing, and compliance with safety regulations. This role also involves covering for site absences due to sickness or other reasons to maintain uninterrupted service delivery.

Key Responsibilities:

• Supervise the allocated workforce to ensure effective service delivery across all NHS sites.
• Ensure that cleaners are fully trained to implement cost-effective training plans.
• Manage vacancies until permanent staff is hired, ensuring adequate staffing levels at all times.
• Conduct induction and manage probation periods for new employees, ensuring safe working methods, competency, and sufficient knowledge of client requirements.
• Identify training needs within the workforce and refer them to the Contracts Manager for further action.
• Collect accurate timesheets from employees and confirm their accuracy before submission.
• Collaborate with the Contracts Manager to address any issues related to product delivery, cleaning standards, or client satisfaction.
• Maintain effective communication channels with all stakeholders, including clients, employees, and management.
• Monitor and report on performance metrics, identifying areas for improvement and implementing corrective actions as necessary.
• Ensure compliance with all relevant health and safety regulations and company policies.
• Act as a point of contact for client inquiries or concerns, resolving issues promptly and effectively.
• Provide cover for site absences due to sickness or other reasons to ensure uninterrupted service delivery.