Area Manager

Job Title: Area Manager

Location: Glasgow, Scotland

Role Overview: As an Area Manager, you will play a crucial role in maximizing NHS items, OTC sales, service delivery, and profitability within your assigned branches. With full P&L and People responsibility, your role involves ensuring compliance with processes, policies, and regulatory standards. You will be responsible for promoting high standards across retail, dispensary, and housekeeping in all branches, implementing the people plan, and identifying and acting upon commercial opportunities.

Key Responsibilities:

1. Dispensing and Compliance:

• Ensure timely dispensing and claiming of all NHS items.
• Uphold compliance with standard operating procedures (SOPs) and company PSA standards.
• Ensure compliance with NHS contractual requirements and GPhC standards.

• Manage recruitment and workforce according to business needs.
• Develop and manage workforce through performance reviews and absence management.
• Act on grievances and disciplinary matters following company procedures.
• Conduct training and coaching for colleagues on new processes and initiatives.

• Monitor branch performance against KPIs and budget, agreeing on action plans with the Regional Manager.
• Monitor and drive participation levels for centralized dispensing activities.
• Monitor personnel, operational costs, and EBIT regularly, taking action as needed.

• Ensure maximization of NHS and local services in each branch.
• Optimize private services based on local opportunities and business strategy.

• Support the implementation and execution of business initiatives across all branches.

• Maintain effective two-way communication with branch colleagues, Regional Manager, central support teams, and local healthcare stakeholders.
• Attend and hold meetings as required, including weekly area conference calls.
• Ensure prompt and accurate completion of all administrative tasks related to the area.

Qualifications and Skills:

• Essential:

• Excellent communication skills.
• Good planning and time management skills.
• Minimum NVQ Level 2 Dispensing Assistant.
• Full UK driving license.

• Performance management, coaching, and action planning.
• Commercial and analytical skills.

Who Are We Looking For? We are seeking an individual with a community pharmacy background, proven team management skills, and a comprehensive understanding of GPhC and retail pharmacy standards. The ideal candidate will possess a minimum of NVQ Level 2 Dispensing Assistant, excellent communication, planning, and time management skills, as well as the ability to manage performance, coach, and plan actions effectively. A full UK driving license is a requirement for this role.

Phoenix Medical Supplies are an equal opportunities employer. We value, support and celebrate working with colleagues from all backgrounds. As part of our commitment to ensuring equal opportunities for all, we strive to support the residents in each and all of our local communities, gaining employment.

The Package

You will benefit from an excellent induction, training and support within a friendly and approachable team.

We pride ourselves on ensuring the wellbeing of our employees and providing a good working environment and benefits package, which includes:

• 22 days paid annual leave plus bank holidays, rising with length of service.
• Access to high street discounts
• Employee Assistance Programme
• Contributory pension scheme
• Access to excellent training and development opportunities
• Medicash