AddressFull Time - 40 hours per week including weekends and evenings
We are searching for outstanding people to join our dynamic and fun team! We want the best of the best to join us. In return we will support your personal growth through training and development paths, and celebrate and reward your success!
A career in hospitality just got more appealing - Rudding Park Work Perks
We understand hospitality can involve anti-social hours. All contracted staff who earn less than £36,000 full-time annual salary can earn up to an additional £3.00 per hour:
Sunday - Thursday from 7pm - 5am = extra £1.00 per hour
Saturday and Sunday from 5am - 7pm = extra £2.00 per hour
Friday and Saturday evening from 7pm - 5am = extra £3.00 per hour!
We also recognise everyone plays their part to provide amazing service.
On top of your salary you canearn up to £1,000 service charge per quarter (points based criteria for eligibility).
You can buy up to 5 additional holidays after 3 years' service, join the cycle to work scheme, get complimentary use of the golf courses and driving range, discounts in food & beverage outlets, bedrooms, Spa and Holiday Park.
Plus other great benefits!
Rudding Park offers Live in Accommodation to help get you settled into your role. We also support finding alternative living accommodation in the local area.
If you do live out, we offer a Taxi Policy and contribute towards your taxi to and from work outside of the designated bus times Monday - Saturday and all day Sunday.
About the Role
- Serving food and drink in a timely manner with excelling guest service
- Dealing with any guest issues, queries or complaints
- Organising and running events at the Deer House Pub and outdoor swimming pool
- Assisting the Deer House Manager with the running of the Deer House Pub and taking charge in the absence of the Deer House Manager
- Organising team schedules, handling staff issues and authorising vacation annual and sick leave
- Evaluating employee performance and providing training and guidance as needed
- Managing various department-specific initiatives and ensuring that these are completed within the scope, time and budget
- Ensuring that employees follow company policies, as well as health and safety regulations
- Ensuring a high and consistent standard of customer service
- Initiating and driving marketing efforts and informing guests and employees about promotions
- General upkeep of the business following opening and closing procedures to the highest of their ability.
About You
- Previous experience in a Supervisor or Management role within food and beverage or hospitality
- Excellent listening skills in order to effectively lead a team and deal with guest grievances
- An empathetic and understanding nature in order to support and guide team members
- Strong leadership and decision-making skills to ensure that business operations function optimally at all times
- Good customer service skills to ensure that guests are retained
- Good IT skills and knowledge of all relevant software programs
- The ability to cope well under pressure and come up with innovative solutions when issues arise
- Sound financial skills, including creating and managing a budget
- Great organisational skills and the ability to delegate.
About Rudding Park
A privately-owned luxury hotel, Rudding Park has 90 bedrooms and suites, a destination spa, two restaurants and a kitchen garden, private cinema, two golf courses and meetings and events venue. Set in 300 acres of landscaped gardens and woodland, Rudding Park is one of the most beautiful Harrogate hotels.
Rudding Park features the first Roof Top Spa in the UK and offers an extensive range hydrotherapy and thermal experiences. We offer an extensive range of treatments and guests can discover the Escape Zone - a peaceful and serene space to relax following a treatment. The Spa also offers an indoor swimming pool using natural waters from the grounds of Rudding Park, a Juniper Log Sauna, Rasul for traditional Moorish mud treatments, Retail Therapy, Hair Studio, Nail and Beauty Studio.
