Assistant Director Of Service Charges

What we’re looking for:

• Are you a service charge specialist who can demonstrate the ability to successfully deliver fixed and variable Service Charges in a large complex environment?
• Do you have a proven track record of delivering systems, process and customer service improvements in a service charge environment?
• Are you an excellent communicator with the ability to interpret complex matters to a wide variety of audiences including residents, senior colleagues and executive team?
• Do you have experience in leadership, demonstrating your skill at leading through change?

If so, this is the perfect role for you!

We currently have a great opportunity for an Assistant Director of Service Charges to join us on a Permanent basis.

As an Assistant Director of Service Charges, you will be accountable for setting, reviewing and issuing service charge accounts for social tenants, homeowners and commercial customers for the Peabody portfolio – around 91,000 properties with a value of £89 million. You will deliver accurate and transparent charges and use your extensive knowledge to ensure recovery of eligible costs for each tenure type. You will be a customer focussed individual with the ability to promote successful relationships with internal colleagues and our residents and service users .

Some of the key results for the role include:

• Providing expert advice and guidance on all matters relating to service charge management and having an understanding of legislation, case law and best practice guidance. Advising on how any proposed changes may impact the organisation.
• Developing and maintaining relations with key resident groups and fostering open and transparent relationships where the resident voice is used to improve the service. Ensuring resident satisfaction with responses to queries meets targets.
• Developing reporting on income and expenditure, value for money, trend analysis, regional performance and others as required by the business.
• Leading on the relationship with Finance to ensure strong collaboration between service charge estimates and rent setting in order to achieve clear resident communication.
• Developing and leading a high performing team. Using your leaderships skills and experience to coach for performance through change and foster a culture of continual learning whilst putting the residents at the heart of the service.
• Overseeing the monitoring of Service charge costs and the production of accurate year end accounts. Being accountable for the relationship with the external auditors of Service charge accounts.

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A minimum of 1 to 2 days working in the Westminster Bridge Road office is required.

A bit about us:

160 years after it was established, Peabody is one of the oldest not-for-profit housing associations in the UK.

The Peabody Group is responsible for more than 107,000 homes, with around 220,000 residents across London and the Home Counties. We also have around 20,000 care and support customers.

Our purpose is to help people flourish, and we are getting closer to residents by taking a local approach.

We are committed to delivering a responsive and easily accessible repairs service and investing in our existing homes so they are safe and well maintained. Our retrofit projects will make thousands of our homes more energy efficient.

We work with councils and communities to promote economic inclusion, tackle inequality and poverty, and prioritise wellbeing.

Here just a few of the benefits for working at Peabody:

• Flexible and hybrid working (depending on the role)

• Up to 30 days’ annual holiday plus bank holidays

• Competitive salaries that are benchmarked regularly against current market rates 

• Two additional paid volunteering days each year 

• Flexible benefits scheme, including family friendly benefits and access to a discount portal 

Are you ready to apply?

PLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licenced UK employer.

To be considered for the position of Assistant Director of Service Charges, please click on the ‘Apply Now’ button and submit both your CV and a bit about why we should consider you for the role. 

If you need to ask us anything else at all, feel free to drop an email to harry.lund@peabody.org.uk and one of our team will be in touch.

Peabody reserves the right to close this advert before the advertised closing date, depending on the number of applications received.