You will be responsible for:
- delivering outstanding and memorable experiences for customers
- providing attentive and quality service to visitors and the team
- leading the day-to-day management of the full Brand Home operations which include; experience, retail, F&B and ensuring compliance
- running overall operations, leading by example, and prioritizing time on the shop floor in order to encourage the team to deliver premier service.
- ensuring the visitor experience operation is ran with excellence
- providing strong and inspirational leadership while crafting an inclusive environment for your team to achieve set goals to ensure we are operating at an elite level
- setting the tone for customer engagement, encouraging people to discover Scotch whisky, and promoting responsible drinking.
- rostering large teams, leading various front of house sectors and have a strategic approach to help develop
- building all Experience operating procedures to ensure our guests leave with an unforgettable experience
- smoothly running operations, including but not limited to staffing, inventory management, behind the scenes operations, product knowledge, experience marketing execution, and event management.
This role will require weekend and evening work, with opening and closing responsibilities. The successful candidate will be based on site only.
You will have a proven track record of working at pace, responding to sales performance, handling multiple priorities and you are results driven with an attention to detail. You will be able to monitor and manage financial KPI’s and be able to implement and execute processes and procedures. Along with this you will be able to harness your expert knowledge within operations, leading large front of house teams and your strong stakeholder management skills as you will be collaboratively working with the Operations, Supply, Retail, Compliance, Finance, and Leadership teams.
This role will have operational complexity and will require advocacy skills, with the ability to think analytically, independently, and strategically. Ideally you will have proven ability to develop strategy and fluently translate this into commercial and operational success. You will be required to work multiple technology systems for rostering/planning/ticketing etc.
Full training will be provided for you, we just look for individuals who are either hardworking or have a desire to become true brand ambassadors for our whisky portfolio.
- Contemporary work life balance policies and wellbeing activities
- Contributory pension scheme
- Competitive annual bonus (dependent on performance)
- Generous holiday allowance
Caol Ila is an iconic visitor centre that provides extraordinary visitor experiences to all our visitors from around the globe. We captivate and educate our guests whilst leading them throughout our full-sensory interactive tour and tasting experiences. Our people are making history every day and act as true ambassadors for this inspiring brand.
Create a future worth celebrating!