Address
Form of work
SalaryAssistant General Manager (BTR)
Rehill
Up to £27,000
Tuesday - Saturday (Ideally) or Monday - Friday (Negotiable)
Customer Care:
This role has been created to ensure top-tier service for our residents from move-in day and throughout their tenancy. As the main point of contact at the Redhill reception desk, you're tasked with promptly and adeptly addressing any inquiries or concerns they may have. Moreover, you'll assist the General Manager in proactively maintaining the building. Your primary duty is to uphold our service standards, ensuring residents consistently experience excellence. Additionally, you'll support the General Manager and Head of Operations in managing the building's health and safety protocols.
Key Responsibilities
• Provide exceptional customer service to both current and prospective residents.
• Address day-to-day inquiries promptly and efficiently throughout residents' tenancy.
• Welcome residents upon move-in and ensure their apartment meets standards before occupation.
• Maintain front-of-house standards and uphold the upkeep of communal areas.
• Conduct viewings for potential residents.
• Proactively solicit feedback from residents to enhance our performance.
• Assist residents with maintenance requests and address any defects promptly.
• Support home inspections and assist with necessary arrangements.
• Manage general administration tasks and maintain records, including inventory bookings, check-out reports, and filing tenancy paperwork and legal documents, ensuring resident accounts are regularly audited and updated in our property management system.
• Maintain comprehensive records of all communications, including emails, conversations, requests, and complaints, using our Property Management System.
• Support the General Manager in ensuring Health & Safety compliance.
Skills Required
• Excellent verbal and written communication skills
• Excellent organisational skills and time management
• A can-do attitude
• A desire to always deliver the best service and put our residents first
• Previous customer service experience necessary
• Property experience desirable but not essential
