Assistant ITS Support Officer

Description The recruited staff will be responsible for deploying endpoint detection and response software to Windows and Mac laptops and PCs owned by the University and used by members of staff. The endpoint detection and response software is a product called Sentinel One. The recruited staff will not be responsible for deploying Sentinel One to personal devices owned by students or members of staff. The recruited staff will be expected to either go and visit members of staff at their place of work around campus and install Sentinel One there, or to receive the laptop/PC at the IT Services building on campus [Shawcross] and install it there. The recruited staff will also be expected to investigate devices where an installation of Sentinel One has been attempted previously but not been completed because of a problem. They will need to ensure that the installation is fully successful. Again, this investigation could take place either at the place of work of the member of staff or at the IT Services building on campus. The installation of Sentinel One is performed by following a simple process of downloading an installer file and then running it on the local device. This process typically takes 30 minutes for a brand-new installation process. Resolving a previously unsuccessful installation may take longer depending on the nature of the problem that caused it to fail. Training will be provided when the recruited staff join. The recruited staff will be expected to attend a weekly progress meeting with the team lead, project manager and Head of Service Management. They will be expected to report progress in installing Sentinel One and any non-technical issues or problems they encounter. These should be escalated to the team lead, project manager or Head of Service Management for resolution.