Assistant Network Manager

Introduction
A leading provider of Education ICT solutions is seeking an Assistant Network Manager to join the managed service team.
The organisation brings together a team with over seventy-five years of collective experience, specialising in consultancy, infrastructure services, network development, and managed support services for educational establishments in the UK.
Key Tasks
ICT Support Service on-site:

• Provide specialised ICT support under the guidance of the Network Manager to ensure the establishment and maintenance of high-quality learning facilities.
• Act as the "second in command" to the Network Manager, potentially leading satellite sites within a Trust Network, requiring the ability to work independently.
• Utilise specialist skills, training, and experience to support the ICT requirements of the school staff and pupils.
• Conduct maintenance of specialist equipment, ensuring quality and safety, and arranging repairs/modifications when necessary.
• Demonstrate and promote the safe and effective use of specialist equipment/materials.
• Offer specialist advice and guidance to the School.
• Effectively communicate technical information verbally and in writing, tailored to the audience.
• Implement agreed work programs/practices under the guidance of senior staff.
• Monitor and manage stock within an agreed budget, cataloging resources, and conducting audits as required.
• Comply with policies related to child protection, health, safety, security, and confidentiality, reporting concerns appropriately.
• Mentor junior colleagues.
• Be aware of the school responsibilities under the Data Protection Act 1984 for the security, accuracy, and relevance of personal data.

Technical Expertise:

• Connect and check hardware for normal operation.
• Set up a suitable desktop environment for standalone or networked PCs.
• Install simple software applications as required.
• Perform basic set up and checking of networked PCs.
• Conduct basic maintenance tasks for user accounts.
• Use simple utilities to update information on the intranet.
• Follow instructions to run basic network monitoring reports or utilities.

Processes:

• Follow acceptance test procedures for new ICT equipment and report results appropriately.
• Update records of installed hardware and software.
• Maintain a software library and store original copies of installed applications.
• Transfer and transport IT equipment to required areas or rooms within the site.
• Follow processes and tasks described in the school s disaster recovery and maintenance plans.
• Implement school backup and virus protection procedures.
• Record requests accurately in a support log and retrieve details of previous requests when necessary.
• Investigate support requests, record diagnostic information, and either resolve or escalate as appropriate.
• Record time spent on tasks and compare to expectations/allocation.

Checks:

• Conduct regular checks on client systems, including disk space, backups, event logs, Cluster Shared Volume/Shared Storage for Hypervisors, and SNMP Traps.

Holiday Work:

• Be potentially available for holiday work as part of project teams.

Other:

• Actively monitor school, LEA/LA, and legal responsibilities.
• Develop relevant H&S procedures and ensure ICT users follow appropriate practices.
• Demonstrate self-regulation.
• Undertake any other tasks deemed appropriate by the Technical Management Team or Company Directors.

Work Experience Requirements:

• Experience in a helpdesk or support environment.

Education Requirements:

• Professional qualifications (Degree/Masters in Computing) or equivalent demonstrable experience.
• Other specialist IT qualifications (e.g., Aruba, Cisco, HP) or equivalent enterprise-level software/hardware certifications.