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SalaryJob details
Salary range: £26,873 - £28,770 per annum
Work location: Ron Groves House, Oxford Road, Kidlington, Oxfordshire, OX5 2BP
Hours per week: 37
Contract type: Permanent (Two positions available)
Closing date: Friday 26th January 2024
Interview date: Week commencing 5th February 2024
Are you an experienced administrator with experience of working with customers? Then you might be a great fit for our team!
About the role
Within Civil Enforcement, we manage the issuance of Permits and On Street Parking and ANPR enforcement within the county. This role is to work in the evolving permit team where you will be responsible for supporting the Officer in the administration of parking permit related services and responding to enquiries.
Key Responsibilities:
- Assist with the issuing of all permit types including discounts and exemptions for Oxfords Zero Emission Zone and School Streets
- Provide guidance and support in the training of new Assistant Officers
- Provide an excellent standard of customer service
- Provide clerical support that includes reporting on permit statistics, responding to customer queries either in writing or verbally
- Provide a telephone service for the collection of payment for parking permits
- To assist the Civil Enforcement team with the process of logging and dealing with correspondence and representations when required.
NOTE
- The duties of this post may vary from time to time without changing the general character of the duties or the level of responsibility.
About you
As an Assistant Officer, you’ll need to be able to work within strict timescales, ensuring work is dealt with in a timely manner. You will be liaising with customers, contractors, partners, and colleagues so need to be confident in doing so. It's key that you can provide excellent customer service and have an aptitude for working collaboratively with colleagues and partners in problem-solving and making informed and insightful decisions.
Prior knowledge of the permit or parking processes and legislation is not required, although you will need to have the ability and willingness to learn.
It's important to us that you're a team player – we're a supportive team, and we all assist each other to keep things running smoothly.
Rewards and benefits
- Culture of flexible working - we understand the importance of work-life balance and offer an Agile Working environment that empowers you to adapt your work style to fit your needs. Our commitment to flexibility ensures you have the tools and support to excel in your role while enjoying a fulfilling life outside of work.
- 28 days annual leave p.a. plus bank holidays (this can increase to 31 as your length of service increases)
- Option to ‘buy’ additional holiday
- Employee Assistance Programme including access to health and wellbeing support
- Membership of the Local Government pension scheme
- Enhanced family friendly policies
- Local and national discounts for shopping and travel
- Great learning and development opportunities to support your ongoing development
Would you like to know more?
Please click here to view the Job Description and Selection Criteria
For an informal discussion about the role, please contact Emma Liptrot, Senior Officer (Permits and Park & Rides) on 01865 816524.
Application Procedure
To apply, please complete an online application form by clicking either of the Apply Now buttons at the top and bottom of this advert. This includes a section asking you to explain how you meet the selection criteria, as specified in the job posting. You may attach a cover letter and/or CV to your application form, however it is not mandatory.
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Our commitment to:
Equality, Diversity and Inclusion
At Oxfordshire County Council we are proud of our diverse workforce. Everyone is accepted for who they are, regardless of age, disability, gender identity, marital status, race, faith or belief, sexual orientation, socioeconomic background, or on maternity or family leave. We have a number of staff network groups which provide peer support, education and safe spaces for all.
Our commitment to:
Guaranteed Interview Schemes
As a Disability Confident employer, we guarantee an interview for disabled applicants who meet the essential criteria for the job. We also guarantee interviews to care leavers who have completed further education and who meet the essential criteria for the job. For those leaving care without any further education, we guarantee an interview for our apprenticeships. We are also committed to helping and supporting those transitioning from HM Armed Forces to civilian life and guarantee an interview for those demonstrating the essential criteria for the role, within three years of leaving the service.
Our commitment to:
Safeguarding
Oxfordshire County Council are committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect these commitments.
Our commitment to:
Flexible Working
We are open to discussions about flexible working, which can include flexi-time, part time working, job sharing, nine-day fortnights and annualised hours, depending on the requirements of the role and the service.
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