Assistant Visitor Operation Manager

The role:

We are seeking a motivated and enthusiastic individual to join our team as an Assistant Visitor Operations Manager. In this role, you will act as a site Duty Manager and assist in the day-to-day management of all visitor experience areas across the Shakespeares Globe Campus. From managing live performances to overseeing the Globe Story and Tour you'll have the opportunity to make a significant impact on the overall visitor experience.

• Assist in the day-to-day management of all visitor experience areas, ensuring world-class service delivery.
• Directly manage Visitor Operations Supervisors, Visitor Operations Assistants and Tour Guides to uphold high standards of service and professionalism.
• Create a safe, secure, and welcoming environment for all visitors, in accordance with current Health and Safety guidelines.
• Collaborate closely with departments across the organisation to ensure seamless delivery of all Globe activities and events.
• Support the Retail function and wider Globe activities as needed.
• Provide Duty Management for the site, overseeing operations during scheduled shifts.