Associate IT Operations Analyst

Job description

At the Submarine Delivery Agency (SDA), we have a great opportunity for an Associate IT Operations Analyst to join one of our forward thinking and progressive teams based at Corsham, giving you a fantastic chance to form an integral part of our Information Management & Information Technology (IM&IT) team.

This role will support the delivery of high quality, complex IT services. You will be working closely with the operational teams to ensure customer service is at the core of the IT services we deliver, and that end-user requirements are understood and clearly communicated. Working alongside the IT Operations Manager, you will establish and support the continuous improvement of Information Technology Infrastructure Library (ITIL) aligned processes.

You'll be an integral part of a growing team and will have the opportunity to identify improvements in existing report sets, and use your skills to analyse data to derive insights, identify trends and inform proactive service management. Specialist training is available to allow you to develop in the role.

For security reasons this role is open to sole UK nationals only. A ‘sole UK national’ refers to an individual who holds citizenship solely in the UK, without dual citizenship or nationality from another country. We’re unable to offer visa sponsorship.

This role requires you to have lived in the UK for the last 10 years and obtain Developed Vetting (DV) security clearance. Clearance must be obtained without any caveats that prevent you from carrying out the role you have been recruited for. If it isn’t obtained or is obtained but with caveats that prevent you from carrying out the role, any conditional offer made to you will be withdrawn. Obtaining DV security clearance can be a lengthy process. You’ll join us once Security Check (SC) clearance is obtained, and then the more enhanced DV checks will continue after you’ve started your employment. If SC clearance isn’t obtained within 12 months, we reserve the right to withdraw any conditional offer made.

At the SDA, we champion flexible ways of working. Regular in-person attendance is required to promote the benefits of face-to-face collaboration alongside flexibility of hours to support work-life balance however, due to the nature of this role you will be required on site for a minimum of 4 days per week. This gives the opportunity to work closely with key stakeholders in Corsham.

Please note, the working condition for this role is situated in an underground facility and therefore, for health and safety reasons the successful applicant for IT Operations Analyst must be physically able to climb thirteen flights of stairs in the event of an emergency.

What you’ll be doing

• Delivering high quality, complex IT services or resolve complex IT problems in a fast-paced environment in response to customer enquiries
• Facilitating the implementation of Information Technology Infrastructure Library (ITIL) processes and framework to support and maintain service delivery.
• Reviewing business processes, identify improvements, assess feasibility and recommend new approaches where appropriate and share in the community.
• Being responsible for monitoring service levels, trend analysis of reported incidents, repeated customer enquiries and escalating incidents.
• Supporting the delivery of the accreditation activity within small and medium projects.

Person specification

To be successful with your application, you'll need to show that you meet the following :

• Experience of IT Operations in a previous role.

In addition to the responsibilities above, the following will be assessed at interview:

• Service Delivery and Operations - Practitioner
• Change and Transformation - Supervised Practitioner
• Making effective decisions – CSBC3
• Communicating and Influencing – CSBC3

Benefits

• 25 days’ annual leave +1 day a year up to 30 days, 8 bank holidays and a day off for the King’s birthday
• Flexible and hybrid working options
• Market-leading average employer pension contribution of 27%
• Annual performance-based bonus and recognition awards
• Access to specialist training and funded qualifications
• Support for progression
• Huge range of discounts
• Volunteering days
• Enhanced parental leave schemes

Improving innovation and enriching our culture, diversity of thought is vital to our success. So whether you’re looking for a new opportunity, a next step, or a helping hand as you return from a career break, bring your experiences and help deliver for the defence of tomorrow. Here you’ll find a supportive, family-friendly organisation to be a part of - and if you need any assistance with your application, just let us know.

Further Information

• Candidate Information Pack: http://bit.ly/SDA--Candidate-Information-Pack
• Terms and Conditions: https://bit.ly/DES-SDA-Terms-and-Conditions

Closing date - Monday 18th March 2024 at 23:55pm

Job Type: Full-time

Salary: £34,800.00-£37,400.00 per year

Benefits:

• Company pension
• Enhanced maternity leave
• On-site parking
• Paid volunteer time
• Store discount

Schedule:

• Monday to Friday

Supplemental pay types:

• Performance bonus

Work Location: Hybrid remote in Corsham, SN13 9GB

Reference ID: 1781