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Form of workWe have an exciting opportunity to join the Associate Management team, working as an Associate Manager.
In this role, you will support recruitment, selection, training and performance management of contracted Associates across a range of products and services.
The successful candidate will performance manage, train and support City & Guilds contracted Associates. You will follow a risk- based approach, ensuring quality standardisation and consistency of Associate activity.
This is a full time role, based on 35 hours per week. We offer remote working and are flexible on location, however, you will need to attend one of our offices for team meetings, as required.
This appointment will be made on merit.
We believe that diversity and inclusion strengthens and enriches us, and that it is the responsibility of everyone at City & Guilds to drive this value. As ethnic minority groups and disabled people are currently under-represented, we particularly encourage and welcome applications from these communities.
- Role Profile
(PDF, 294.27kb)
About the role
The successful candidate will performance manage, train and support City & Guilds Associates. You will follow a risk- based approach, ensuring quality standardisation and consistency of Associate activity.
In the role you will manage the associates to produce consistent Quality Assurance, following the risk based approach, ensuring that we maximise our customer satisfaction levels and meet the City & Guilds regulatory requirements. You will also be accountable for managing the process of training, reviewing and the development needs of associates so that there is quality and consistency across the business
About you
You will have gained experience working to quality assurance standards, ideally within a regulated environment, whilst having recognised training & development experience. Our successful candidate should also have performance management experience. You will be comfortable preparing for and presenting to a wide range of target audience, a clear and confident speaker would excel in this role.
You will be creative, passionate and driven with a passion for stakeholder engagement. You will be comfortable working to deadlines and able to prioritise a busy workload.
It would be desirable for the successful candidate to have an understanding of risk management although not essential. Experience of supporting a geographically dispersed remote team would also be beneficial.
Our Story and Mission
Our vision is for a world in which everyone has the skills and opportunities to succeed. We support almost five million people each year to develop skills that help them into a job, develop on that job and to prepare for their next job. As a charity, we’re proud that everything we do is focused on achieving this purpose.
Through our assessment and credentialing, corporate learning and technical training offers, we partner with our customers to deliver work-based learning programmes that build competency to support better prospects for people, organisations and wider society. We create flexible learning pathways that support lifelong employability, because we believe that people deserve the opportunity to (re)train and (re)learn again and again – gaining new skills at every stage of life, regardless of where they start.
At the heart of our business sits the City & Guilds Foundation which amplifies our purpose by helping to remove barriers to getting into a job, celebrating best practice on the job, and advocating for jobs of the future.
We were founded in 1878 by the City of London and the trade guilds of the time, to help people, organisations and economies to develop their skills for growth.
Our rich experience means we’re uniquely positioned to understand the future of work and learning. And we continually evolve to develop and deliver skills for the workplace of the future. Today, as well as qualifications and assessment, we offer digital credentialing, eLearning technologies, executive leadership development, technical training and consultancy.
Our success is driven by the people we work with. We pride ourselves on our ability to offer an equal opportunity to all our staff and we value diversity within our inclusive culture. We recognise that a diverse workforce is the only way we will achieve our ambitious business goals, so we work hard to be flexible to accommodate everyone.
What We Offer
We offer the opportunity to work in an innovative, engaging and market-leading organisation with opportunities to develop your existing skills and explore new ones.
You’ll receive an excellent benefits package which typically includes a great base salary and 25 days holiday.
Employees health and wellbeing is very important to us, and we have a range of tools available to help employees with their mental health and wellbeing and lots more besides.
In support of financial wellbeing, we offer our employees access to Imagine Nudge. This is a great tool and helps employees focus on different areas of their finances.
We also provide access to a Group wide Employee Assistance Programme (EAP).
We welcome a discussion about how this role could work flexibly for you. For example, work pattern, hours or location.
Next Steps and How to Apply
If you think this is the role and organisation for you then we would love to hear from you. Please submit your CV and complete our short application form using the apply button.
We shortlist for our vacancies on an ongoing basis, and we may close a vacancy earlier than the advertised date. Please can you submit your application as soon as possible to avoid disappointment.
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