Assurance Services Manager

Inspired PLC is a UK market leading technology enabled provider of energy and sustainability advisory services. Since 2000, it has grown in scale and capability and is servicing over 3,400 UK and Irish clients across all sectors.To enable businesses to respond to the climate emergency, we focus on solving their toughest challenges. By managing data comprehensively, sourcing energy sustainably and reducing carbon efficiently, we allow our clients to control costs effectively, make authentic ESG disclosures, improve their business performance, whilst powering their journey to net zero.This role is ideally suited to a career minded, ambitious individual who is looking for that unique opportunity to prove what they can do and then be rewarded for it.We are looking for a Assurance Services Manager to join our successful Energy Intensive & Public Sector team.   Job Summary The Assurance Services Manager is responsible for managing a high level of customer satisfaction through accurate and effective service delivery to a portfolio of clients or tasks assigned to them and their team and is delivered to clients in a consistent, accurate and timely manner meeting internal and external SLA’s.A key objective of this role is to ensure that the highest level of service is provided to clients, while efficiently managing a team of analysts and assistants. People and culture are an essential aspect of this role. The Assurance Services Manager will support and develop the team to ensure they are motivated and productive, which will result in excellent customer service.Role and Responsibilities could include:  › Lead and nurture a team of Assurance Services Analysts to ensure the service is effective and consistent thereby ensuring client retention levels are high and income protection is secure › Continually monitor and evaluate business services, systems and processes with a view to recommend improvements consistent with a growing division & business › Liaise with colleagues to ensure that expectations are clear and understood so that a first class service is provided to the client › Effectively manage staff and deal with day to day personnel issues › Efficiently manage a team of Assurance Services Analysts, timetabling of staff including holidays and sick cover ensuring adequate cover for the team › Ensure that effective communication is maintained with staff at all times, including leading regular team meetings keeping staff informed of all internal and external developments and activities that may have a direct or indirect effect on their role or the company › Monitor staff performance, development and training needs › Liaise with HR and Management in relation to team development needs, salary/bonus reviews and personal circumstances › Prioritise work to ensure client service levels are met › Maintain database information accurately › Obtain invoices and data in a timely manner in readiness for client reports › Estate management › Sales processing on the CRM › Pricing and tendering › Ensure emails and reports are filed as necessary › Reviewing admin processes and propose ideas for improvement › Understand and adhere to operational processes and procedures › Ensure data completeness for client portfolios › Liaise with colleagues and suppliers to ensure CRM system is maintained accurately › Liaise with suppliers to obtain information and resolve queries › Generate reports to help manage your team and individual client workload › Manage exception reporting for the teams clients, ensuring all data is complete › Build effective relationships with suppliers to ensure queries are dealt with as quickly and efficiently as possible › Report any complaint following the agreed internal process › Support the wider needs of the division & business as and when reasonably requiredQualifications and Education RequirementsEssential:   › Good knowledge of the energy industry › Experience in a similar analytical role › A good working knowledge of Microsoft Office applications (Excel essential) › Experience of working in the energy/utility industry and knowledge of supplier processesDesirable:  › Higher level of qualification relevant to the position, educated to a degree level or qualified through experience. › Experience of managing teamsKey Competencies: › Ability to delegate to empower employees, helping them to reach personal and professional goals › Strong planning, prioritisation and organisational skills and familiar with working in a fast paced dynamic environment › Computer literate with strong MS Office (particularly excel), MS Outlook, Bill Validation systems and CRM systems › Positive and professional with the ability to lead by example › Ability to identify client needs, build rapport and deliver service excellence. › Encourage a collaborative approach across multiple departments › Ability to adapt to changing client needs and circumstancesWhat we offerTraining and development opportunitiesCompany pensionFlexible work hoursSharesave schemeLife insurance4pm finish on FridayIf you are interested in the role and would like to be considered, please apply now and a member of our In House Recruitment Team will be in touch. Good Luck!