AV Engineer
Location: Greater London
Salary: Very Competitive + Excellent Benefits
Working Hours: 09:00 - 17:00
The Client:
Our client is an award winning smart home automation and home cinema specialist.
They design bespoke home automation systems, managing all the technical complexities
The Role:
As a Service Engineer, you will provide on-site and remote client support, addressing issues and identifying upgrade opportunities.
Responsibilities:
* Preparing quotes and commissioning upgrades.
* Manage service tickets for Concierge and Ad-Hoc clients.
* Take ownership of service tickets, ensuring timely updates.
* Diagnose client issues and offer progress updates to clients, showcasing issue resolution.
* Attend callouts promptly and professionally.
* Engage in weekly ticket and monthly service reviews.
Requirements:
* Previously worked as a Service Engineer or in a similar role.
* Strong understanding of the end-to-end service desk process.
* Experience with IT Networking, Audio-Visual Systems, Satellite & Aerial Installations, and Security Services.
* Expertise in IP-based Phone Systems, Lighting & Shading Control Systems, and Home Automation Control Systems.
* Background in working with client representatives, house managers, and household staff.
* Problem-solving and fault-finding skills with knowledge of relevant testing equipment.
Apply now for this exceptional opportunity to work with a dynamic team and further enhance your career.
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Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.