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SalaryWe are looking for friendly, energetic, customer service focused people to support our stylists and colourists as part of the Salon Assistant team. You will be working in a premium hairdressing salon providing an exceptional, high touch customer experience to our guests. This is a fast-paced environment, perfect for someone with a passion for hair and beauty who loves working with people.
About Us:
Established in 2001, the Aveda Lifestyle Salon & Spa has become one of London's
most prestigious salons, located in the heart of Covent Garden.
With over 70 hair and beauty experts, our philosophy of nurturing and developing
creative talent has made the Aveda Lifestyle Salon & Spa into the place it is today.
From the way the interior is designed to the services themselves, the Aveda Lifestyle
Salon & Spa continues to be the go-to salon for exceptional hair and beauty
treatments, which take their environmental impact into consideration.
The Aveda Lifestyle Salon & Spa is the perfect place to experience what Aveda is all
about – an extension of the brand values we pride ourselves on, such as caring for
the world we live in and using the power of plants to create high-performance
products and services.
Why work with us? Be part of a close and supportive team. We are a diverse group
of people from all over the world drawn together by a passion for hair and beauty.
Be part of Aveda, a prestigious brand and world leader in environmental
responsibility.
Responsibilities:
- Meet or exceed all qualitative and quantitative benchmarks set for this position.
- Deliver a consistently high-quality customer service
- Ensure that all guests receive Aveda Sensory Experiences during their appointment.
- Be knowledgeable about all Aveda retail domains in order to assist guests in the salon.
- Attend all mandatory and continuing education classes.
- Attend all salon meetings, Aveda-sponsored classes, functions, and events as required for professional development.
- Comply with Aveda polices and procedures.
- Hair station and equipment to be maintained in accordance with Aveda’s hygiene, visual and maintenance standards.
- Demonstrate flexibility to work shifts/late nights/weekends in line with needs of the business
Salon Assistant Apprentice Training Programme
- Attend all Training Days, ensuring all model requirements are fulfilled
- Follow the Aveda Salon Assistant Apprentice Training Programme and complete all modules within the timeframes set by the Educators
- Work closely with the Salon Educators to proactively receive feedback and guidance to enable progression through the programme
- Develop creative/technical knowledge by regularly attending the required education classes and completion of online training programmes
- Observe and assist Salon Providers to support further on the job learning
- Ensure keep up to date with the latest trends, season’s looks
Service
- Whilst assisting check service providers bookings on a regular basis in order to familiarise yourself with the day and prepare as appropriate
- Meet and greet client in a warm and welcoming manner
- Offer clients beverages on arrival and during the service
- Prepare Aveda Comforting Tea and maintain tea and water stations.
- Carry out Aveda Sensory Experiences to enhance salon services
- Carry out client hair washing, and conditioning treatments as required and under the instruction of the service provider
- Rinse hair colour and assist colourists with basin work.
- Carry out trainee blow dry finishing service to the highest standards according to Aveda’s guidelines and client’s request as required
- Talk the client through each step of the process and answer any questions
- During conversation with clients ensure client confidentiality and maintain professional attitude/conduct at all times
- Maintain tidy and clean styling stations, backwash and colour bar to support operational high standards
Retail
- Ensure high standard and up to date knowledge of all Aveda products
- Demonstrate products at the back wash and during trainee blow dry’s
Working Relationships
- Create and maintain excellent working relationships with colleagues in own department, other salon colleagues, assistants, retail advisors, reception and Salon/Aveda Management.
Business Awareness
- Be aware of own benchmarks and performance against these
Aveda Mission and Flagship Vision/Mission
- Know the Aveda Mission Statement and seek to work towards and promote the Aveda Vision at all times
Image
- Keep to the Aveda Salon’s grooming guidelines at all times
Qualifications
- Previous retail industry/guest services experience is desirable (preferably within beauty)
- All applicants must be able to demonstrate the ability to provide inspirational, authentic and personalized customer service
- Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment
- Previous experience with retail point-of-sale software is desirable
- Applicants must be able to provide proof of right to live and work in the country if invited to attend for interview
Job: Retail - Store
Primary Location: Europe, Middle East, Africa-GB-ENG-London
Job Type: Standard
Schedule: Full-time
Shift: Variable
Job Number: 243382
Estee Lauder Companies is an equal opportunities employer. We positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
