AV/IT Services Support Consultant

This dynamic role presents an exceptional opportunity for the appointed candidate to lead the provision of comprehensive audio-visual (AV) and information technology (IT) support within a cutting-edge educational environment.

The postholder assumes a pivotal role in ensuring the delivery of top-tier experiences to students and all users of space at the WBS London Base ('The Shard'). This is achieved through adeptly supporting users in maximizing the functionality of both existing and emerging AV and IT systems, while leveraging their expertise to innovatively troubleshoot and resolve any AV/IT challenges that may arise.

The successful candidate will be situated in The Shard, an iconic landmark nestled in the vibrant London Bridge Quarter neighborhood. The district is known for its energy and dynamism, making it one of the most sought-after locations in London.

We are seeking to appoint a highly qualified professional to take charge of proactively managing the AV and IT equipment at the WBS London Base, situated within The Shard.

The ideal candidate should possess excellent general hardware/software troubleshooting and problem-solving skills, coupled with well developed customer service skills and experience of providing technical support to a broad range of users.

Critical attributes for this role include the ability to effectively prioritise and work to tight deadlines, while also being able to work unsupervised on own initiative, along with exceptional planning and organizational skills. We are seeking a proactive individual who can navigate complex situations with ease while maintaining a high standard of customer service.

Warwick Business School (WBS), part of the University of Warwick, is a world-class business school at the heart of a world-class University, challenging assumptions and championing business as a force for good. We operate out of a world-class campus situated in the heart of England, as well as our London base at The Shard, the city’s most iconic building located in the vibrant neighbourhood that is the London Bridge Quarter.
WBS is an elite, research-led, triple-accredited business school with a broad portfolio of highly ranked, world-class programmes. From the pioneering research we undertake, to the students we help to shape, we are for the Change Makers who will impact the world for the better.

Our vision is to be Europe’s leading University-based business school, developing transformational ideas and people that shape how we do business. We are seeking the following role to join us and play a part in our future success.

Born in the 60s with a mindset of boldness, imagination and collaboration, the University of Warwick is a world-leading research-intensive university with the highest academic and research standards. We’re one of the world’s top universities, ranked 67th in the world and 10th in the UK*, with 92% of our research assessed to be ‘world leading or internationally excellent’**.

You'll be joining a diverse, innovative and globally connected community committed to igniting real world progress. Here at Warwick, we offer you opportunities to follow your ambitions as long as you bring the energy and determination to succeed.

• QS World University Rankings 2024

** Research Excellence Framework 2021

To apply please complete your essential personal details and attach a CV plus cover letter by the closing date of Monday 25 March 2024 at 23.55.

Please ensure your CV includes your most recent employment experience along with any additional relevant experience and education history.

Your cover letter should detail how you meet each of the essential and desirable criteria for this post.

To streamline our hiring process, we kindly request that all candidates submit their applications through our official website. This ensures that all applications are received in a uniform format and can be processed efficiently by our HR team.

The interviews will be held around mid-April.

We will provide you with a great range of benefits, which include an attractive pension scheme, 26 OR 30 days holiday plus Christmas closure, excellent learning and development opportunities, and savings on a wide range of products and services. We offer a generous maternity/paternity/adoption/parental leave policy, and onsite childcare facilities.

We are proud to say that we are a Living Wage employer.

If you are considering relocating to the UK, read our Relocation Guide to find out more about what Warwick has to offer and what might be involved in the process.

Warwick is committed to building an organisation of mutual respect and dignity, promoting a welcoming, diverse, and inclusive working and learning environment. We recognise that everyone is different in a variety of visible and non-visible ways, and that those differences are to be recognised, respected, and valued. Where possible, we go beyond legislation to provide a place where everyone can thrive, supporting all staff to achieve their full potential. We aspire to remove economic, social, and cultural barriers that may otherwise prevent people from succeeding.

We therefore welcome and encourage applications from all communities regardless of culture, background, age, disability, sex/gender, gender identity or expression, ethnicity, religion/belief, or sexual or romantic orientation.

The University currently holds a Race Equality Charter Bronze Award, Athena Swan Sliver Award and a Disability Smart Bronze Award. The University of Warwick is also one of the six founder institutions of the EUTOPIA European University Alliance.

Disclosure & Barring Service (DBS)

The University of Warwick complies with the DBS Code of Practice and undertakes not to discriminate unfairly against anyone who makes a Disclosure relating to a conviction or other information revealed. More information is available on the University’s Vacancy pages and applicants may request a copy of the DBS Code of Practice.