AddressWELCOME TO A WORLD OF OPPORTUNITIES AT THE WORLD'S #1 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE.
Conrad London St James is one of Hilton’s three global luxury brands and reflects the bold, inspired and personalised service we offer our guests. The hotel is renowned for its excellent service and is in the top 5% of hotels in London and the Top 10% in the world.
A World of Rewards:
- Yearly Salary: £28,000 - £30,000 plus an expected average annual service charge likely to be between £5,000-£8,000 a year
- A global travel program for team members
- Uniforms
- Meals whilst on duty
- To be part of a fabulous team
The hotel located in the heart of Westminster, as well as 256 beautifully appointed bedrooms our outlets within the hotel offer its teams the opportunity to join exciting food and drink concepts, with the standards and luxury service Conrad is famous for. Supported by celebrity chef Sally Abe, they consist of:
- The Blue Boar Pub, opened May 2021, which is a contemporary take on a British pub
- The Hedgerow, the hotel’s first cocktail bar, which takes inspiration from the beauty of the traditional British countryside
- The Pem, a glamourous and elegant restaurant in the centre of the hotel showcasing classic British cuisine using modern techniques
- The Orchard, for afternoon teas and lighter meals
- The Executive Lounge, an exclusive space dedicated to our most valued guests, providing a higher level of luxury and personalized service.
- Seven Meetings & Events Spaces, perfectly designed to host a wide range of gatherings and events, each space offers the same commitment to quality, luxury, and service excellence that define Conrad London St. James.
We are seeking a skilled and experienced Cocktail Lounge and Afternoon Tea Manager to oversee the operations of our upscale Hedgerow & Orchard Room. The ideal candidate will have a passion for hospitality, exceptional leadership skills, and a strong background in mixology and tea service.
Responsibilities:
- Manage day-to-day operations of the cocktail lounge and afternoon tea service, including staffing, scheduling, and inventory management.
- Create and maintain a welcoming and elegant atmosphere for guests, ensuring exceptional service and attention to detail.
- Develop and implement innovative cocktail and tea menus, staying current with industry trends and customer preferences.
- Train and mentor staff members in cocktail preparation techniques, tea service protocols, and customer service standards.
- Monitor and maintain inventory levels, ordering supplies as needed to ensure seamless service.
- Collaborate with the culinary team to create complementary food offerings for both the cocktail lounge and afternoon tea service.
- Oversee the setup and breakdown of service areas, ensuring cleanliness and organization at all times.
- Handle guest inquiries, feedback, and complaints in a professional and timely manner, striving to exceed expectations.
- Uphold all health and safety standards, ensuring compliance with local regulations and company policies.
- Work closely with the management team to develop marketing strategies and promotions to drive business and increase revenue.
Qualifications:
- Minimum of 3 years of experience in a managerial role within the hospitality industry, preferably in a high-end cocktail lounge or tea room.
- Extensive knowledge of cocktails, spirits, and tea varieties, with a demonstrated ability to create unique and appealing beverage menus.
- Strong leadership skills, with the ability to motivate and inspire a team to deliver exceptional service.
- Excellent communication and interpersonal abilities, with a focus on building relationships with both guests and staff.
- Proven track record of effectively managing budgets, controlling costs, and maximizing profitability.
- Flexible schedule, including evenings, weekends, and holidays, to accommodate the needs of the business.
- Certification in mixology or tea service is a plus.
- Bachelor's degree in Hospitality Management or related field preferred.
If you are a passionate and dedicated hospitality professional with a flair for mixology and tea service, we invite you to apply for the position of The Hedgerow and Orchard room Manager. Join our team and help us create memorable experiences for our guests.
Travel:
- St James Park Tube Station – District & Circle Line – across the road
- Westminster Tube Station – Jubilee Line (4 Mins Walk)
- Victoria Station (8 Mins Walk)
- Waterloo Station (10 Mins Walk)
