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SalaryJob Title:Bar Supervisor
Department:The Whisky Bar
Responsible to: Resort Bar Duty Manager
Responsible for: Being a Top Performer Barman
Hours: 45 hours over 5 days
Scope and general purpose: Exceed the expectations of our guests in bar service to a five -star standard, by creating unforgettable memories and to inspire and challenge yourself to deliver them with passion.
Expected Behaviours
ReliableCan be trusted to be consistently good in your performance and quality of work.
FriendlyPleasant, kind and easy to talk to.
AspirationalHave hopes and desires to achieve your goals.
HonestHave integrity so you can be trusted, straightforward and truthful.
ImaginativeUse your intelligence to adapt quickly and be creative and resourceful when you need to.
ChallengingInterested in testing your ability, skills, and the way you think.
Expected Leadership Behaviours:
Be a role-model-
Use great judgement-
Own Mistakes
Inspire Development
Recognise & Reward
EXPECTED SUPERVISION RESPONSIBILITES:
Team Performance
Quality & Customer Service
Productivity
Health & Safety
Environment & Carbon Footprint
Key Responsibilities:
- To apply the safe service of alcohol in line with Licensing (Scotland) Act 2005.
- To host and co-ordinate the bar experience at the Whisky Bar for all guests.
- To ensure that service is delivered with excellent product knowledge and professional understanding of menus, wines and suppliers.
- To prepare bills, process customer payments and transactions using POS system.
- To communicate with customers to resolves complaints or ensure satisfaction.
- To ensure the “cash-up” of the takings, to record and to store safely.
- To ensure the “lock-up” procedure of the bar at the end of service so the building is secure and safe.
- To assist the management of stock and inform Resort Bar Duty Manager of any low stock levels to ensure your department operates at maximum efficiency.
- To set up the bar and beverage service in line with department guidelines.
- To organise stock, to re-stock and to replenish bar supplies by ensuring quality control of storage of all drinks in relation with Resort Bar Duty Manager.
- To put away any deliveries for your department by checking against delivery notes or invoices, reporting to the Resort Bar Duty Manager.
- To assist monthly stocktake and to update a stocktake sheet if necessary.
- To partake and co-ordinate the cleaning of bar, drawing room and library so that it is always of the highest order.
- To assist with the completion of departmental checklists, cleaning rotas and operation procedures to ensure maximum efficiency.
- To liaise with the Resort Bar Duty Manager in supporting professional drinks service and knowledge.
- To assist with implementation of any new policies, practices in order to ensure a continuous process of improvement within departments.
- To communicate effectively with the food service team and other departments and to assist when necessary or upon request by a Manager.
- To assist with the service of food as required to support the 1887 Restaurant and Front of House teams.
- To organise and maintain effective recycling and environmental control of the Whisky Bar.
- To assist with drinks trainings for the team as required by Management in order to influence up-selling and suggestive selling.
- To assist with departmental trainings for yourself and others when necessary.
- Any other duties that may be required for the overall benefit of the Company within range of skills of the job holder. Management will provide additional training where appropriate.
ESSENTIAL REQUIREMENTS
- At least 12 months bar experience.
- UK passport/Pre-Settled Status and/or valid visa
- Wine Knowledge
- Advanced Whisky and Gin Knowledge
- Cocktail Knowledge
- Passionate about Food
