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The Savoy, a Fairmont Managed Hotel, is one of the world's most iconic hotels. A renowned leaders in the hospitality industry, The Savoy has a reputation for outstanding service and excellence. Originally built in 1889, the hotel has a rich history and has played host to royalty, world leaders and legends of the stage and screen. Today, colleagues pride themselves on being innovative and inspirational, delivering the very best in five star luxury. Passionate about developing and promoting talent, The Savoy offers unwavering support and recognition to colleagues, as well as having a very competitive benefits plan.
Job Description
Job title: Beauty & Fitness Assistant
Department: Beauty & Fitness
Inspired & supported by: Head Therapist
Your purpose will be: To be responsible for exceeding member expectations on a day to day basis, whilst ensuring that the Fitness Areas and Activities are promoted and run effectively
You will be accountable for:
- To ensure the Fitness areas and equipment are maintained and presented as laid out in the Brand Standards
- To assist the Senior Therapist in maintaining the highest standards of professionalism in all aspects of operations
- To ensure all treatments are carried out to the highest standards and targets are met. To maintain the five star level of cleanliness required
Your key responsibilities & contribution will be:
- Day to day running of all fitness related activities
- Cleanliness and maintenance of all gymnasium equipment and presentation of fitness staff
- Ongoing training and self-development
- Fitness / therapy bookings
- Health & Safety
- Complaints
- Fun & Humour
- Miscellaneous
- Provide relevant information
- Operate switchboard
- Answer queries
- Control float
- Complete administration query forms
- Receipt income
Qualifications
What you will need to do this role:
- Passion for customer service and providing outstanding treatments to all guests
- Graduate from an accredited school of aesthetics (CIDESCO,CIBTAC, NVQ3 or equivalent)
- Previous experience in a luxury environment or day spa
- Trained in body treatments, facials, manicure and pedicure
- Outstanding communication skills, both written and spoken
- Enthusiastic and positive personality
- Excellent attention to detail
- Highly organised and able to work independently
- Flexibility to work shifts and weekends
Please note that we believe in flexibility and multi skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.
Additional Information
What’s in it for you?
- Competitive salary and benefits including pension and life assurance
- 31 days of holiday including public holidays (increase to 33 days after 5 years)
- Cashback scheme for everyday wellbeing/healthcare expenses for all colleagues
- Laundry services & dry cleaning for uniform
- Colleague restaurant
- Colleague gym facility and gym membership discount
- Free stay at The Savoy after successful completion of probation
- Employee assistance program
- Cycle to work scheme
- 50% discount at our iconic American & Beaufort Bars
- 50% discount at our world-famous Afternoon Tea
- 50% discount at our spa and florist
- Savoy hotel discount and discount across Accor hotels worldwide
- 50% discount at Gordon Ramsay's River Restaurant and Savoy Grill
- 30% at Gordon Ramsay restaurants outside the hotel
